Elm Grove Animal Hospital

Awesome pet care here. They really care about the pets needs. Very gentle and caring. All of the staff are wonderful. Dr Sparling has helped my little cat Clementine. Thank you all so very much!

posted: 08/10/2023

Between thorough animal care and patient/pleasant customer service, the employees at Elm Grove have made it one of the best facilities I’ve visited since moving to my area 7 years ago and am happy to have returning services to, so much so that willingly drive an hour to get there! They have been flexible with me and my scheduling needs to be able to obtain the care and follow ups for my animals. The staff is very friendly and personable with each client and while they seemingly have a sea of customer/animal client base, they seem to remember who is who which leaves out the potential of any chart to client mismatch. I’ve only been here a few times since I’ve started using them as my vet a couple months ago, but each time I go, they never fail to provide fast and great care/service to me and my animals. As a bonus; the prices are phenomenal in comparison to other places and they take the guess work out of needed emergency services from day one as they’ve already done the work to obtain a whole page worth of emergency animal clinics in a 3 hour radius of their facility complete with names, addresses, and contact information. I highly recommend Elm Grove for their services!! 🌟🌟🌟🌟🌟

posted: 06/24/2023

At approximately 9 AM I took my cat to be spayed, and was told that I would receive a call when my cat was ready to be picked up; however, hours went by with not so much as and update, so at about 1 PM, I went ahead an called them to get an ETA on when my cat should be ready for pickup. Before I'm even able to finish my question, I was rudely cut off by the lady on the other end of the phone, "Spaying is longer for different cats. We will call YOU." I was then hung up on to, well, question what, I never got a call again, so once 4-5PM rolled around, I called again, to then be told, that my cat has been ready for pickup, I was even asked, "They never called you?" After this call, I was called again a little bit after 5PM, when I was on my way to pick my cat up to finally get the, let's say, official confirmation that my cat was ready to be picked up. Not including the times I called, it took them a little over 8 hours to call me. That, including the rude response I got when I first called, is absolutely unprofessional, and ridiculous. This was my first time ever taking my cat here, it was a mistake, I will never go back.

posted: 06/22/2023

This place is amazing and really cares about the animals. EVERYONE there is amazing and really helped figured out what was wrong with my dog. Thanks to them he’s so much better and happier ❤️

posted: 02/25/2022

When I made the appointment I was told the 8th drop off from 8:30-10 a.m remind you I repeated the time and date back like I always do.. The 8th happened to be on a Wednesday, and the drop off for my cat was a Thursdays the 9th.. so once I called that Thursday morning they told me drop off at 8:30-10:30 a.m.. 15 minutes later I got that call to confirm the appointment and then told me drop off was at 10 a.m... I as I'm sure others take of work or make other arrangements for their pet so I was not happy. So, my cat got neutered on the 9th and been super bad since..not ate anything, drank maybe one time, peeing in the area he lays. I've taken several of my pets here and been satisfied everytime but this one.

posted: 02/15/2023