Shenandoah Veterinary Hospital

They were able to bring my dog in for a checkup a few weeks before the scheduled date. Everyone is very knowledgeable and friendly and always makes my dogs feel at ease. I’m so happy to have found this vet when we moved to the area

posted: 06/26/2023

My heart is broken and I am still grieving the loss of my beloved rescue dog, who experienced a heart attack while getting her nails trimmed last week. Despite the fact that she was in serious need of attention, the staff downplayed the condition to a single tongue bite and lectured us about not having a current heartworm exam or not using their preferred treatment method. They also kept her in the backroom longer than needed and kept us in the dark about what was actually gonig on. They didn't have her nails trimmed, but wanted to poke a needle in her for a heartworm exam which wouldn't improve her condition whatsoever, but compliance with procedures in this clinic is far more important than the animal's life or wellbeing at the moment. Nervous about what they have done to cause an obviously emergency situation, they prescribed trazadone for the next visit, for us to completely put her out before getting her in for a nail trim. in other words, the owner is expected to do all the work. I can trim her nails myself if I manage to get her so comfortable with the calming meds, which is another thing that's treated as a favor when prescribed these days. There was a time when the clinics would take more responsibilities, sedating a nervous dog and doing a simple task was a basic requirement, without lecturing the owners about their long list of responsibilities to ease staff workload. For my poor terrified dog who had never shown any aggression in her entire short life, - I did her nails myself many times - it was a horrible experience to be treated so harshly and without any compassion, and I am so sorry i wasn't there to stop them. ❤️‍🩹 We witnessed her death right in front of us shortly after bringing her home. There is no amount of crying that can ease this pain. I called so many mobile vets and grooming services to avoid getting her out of the house before driving her to the clinic. if your dog is sick and especially has a weak heart, be careful about letting a stranger handle her even for grooming. I wish I could turn back time and let her live out her daily routines in peace as she sat on her favorite couch, the only place she felt safe and secure. I miss her so much. ❤️‍🩹

posted: 08/14/2023

We always bring our 4 year old Pomeranian here. They have been caring for him since we got him when he was eight weeks old. Update. He's five now and still getting great care, here. We always bring him here for grooming, too.

posted: 09/18/2023

The veterinarians are very knowledgeable and I’m impressed. I have a cat that hates the vet to the point that he gets very aggressive. They accommodate him with no problem. I have another cat that was diagnosed with a heart problem and they have helped me every step of the way. I have trouble giving him his pills and the front desk person explained “compounding medications” to me and how it might make it easier on my 10 year old cat. There are a few front desk people that are not on top of things, but I love this place.

posted: 09/06/2023

We had an emergency yesterday...THEY SAVED our baby's LIFE!!! With NO APPOINTMENT,NO NOTICE,they ACTED QUICKLY and with the UTMOST CARE for our FURBABY and US!!!! FOREVER GRATEFUL and WILL TRUST NO ONE ELSE with his care!!! THANK YOU Dr Gilpin and Staff!!!!!!!

posted: 09/12/2023