BluePearl Pet Hospital

This place will attempt to squeeze every last dime they can from you,(Demonstrated by their check in form), care is a no here. Strictly business. On the day of my pets incident they gave me 5 medications. 1 they didn't have so they refunded me $68 even. After searching the city, no one has it, so I let them know and they had some a day later. $200!!!! . The first excuse for the price change was dosage size. After I call them on it and tell them no it always was 5 ml from the beginning. Then it became, "Oh we priced you for the same medicine in a different form." That's when the vibe went bad and I felt like I was being hustled on the streets of Chicago. 💯 In response to your response. Apparently you didn't understand what I wrote. I understand how the market works. I also understand how business works. What happened with you guys was a 200% increase overnight once you knew I was desperate for the meds. It's almost like you went with the cookie cutter response and didn't read what I had said. There's no reason at 3:00 on a Sunday a med should be 68 and then Monday at 2:00 210. First, your tech lied to me about the milliliters. Then they lied about the form of which it was in. I still have the original receipt that was refunded. So just stop where you're at.

posted: 08/23/2023

When my pup unexpectedly became very ill, I found this place in a Google search, and I'm so very glad I did. While my dog was unable to recover, and I did ultimately have to choose to let him go, the staff here was beyond empathetic, kind, courteous, and communicative for the time they had him through to when I just picked up his remains. To me, what made the biggest impression, is when I walked into the clinic, without having called, holding my unconscious and very sick shepherd mix in a blanket in my arms with no idea what to do, a lovely gentlemen literally ran over to take him from me without question and give him immediate care without even knowing what the problem could be. His confidence and compassion were clear in those actions, and I was put at ease. Thank you to the staff for being, across the board, absolutely stellar. You made a very tough time bearable. I've had to do it once before, and it was a very different experience than what you provided. While I hope my other pup, Navi, stays healthy as long as possible, of course, if she doesn't, I wouldn't go anywhere else. - Link's family

posted: 09/14/2021

I’ve taken pets here for about ten years, using both the ER and multiple specialty depts. I’ve always been happy with their ER dept. People complain about wait times, but they have to prioritize care. That’s just how this works. The ER staff works so hard, I have a lot of respect for them. That said, Lakeshore was bought out by corporate entity Blue Pearl, and the prices have absolutely skyrocketed since then to the point that it just feels icky now. I’m going to look for a private practice specialty care facility that doesn’t have the corporate monster to feed. It’s ~$200 to walk in the door for a specialist appt now, which would be totally fine if their other costs were reasonable. I don’t feel they are. For example, they tried to charge me nearly $100 for empty syringes I can get at an online pet pharmacy for around $20, and my regular vet gives them out for free with the meds! The prescriptions we’re given here are about twice the price they are anywhere else; when dealing with specialty depts, I always ask for printed scripts and get them filled on Chewy or at a human pharmacy because, in my experience, it’s drastically cheaper. Obviously if you’re in for emergency care, you likely won’t have that luxury, and will be forced to pay those inflated prices in order to get the meds immediately. Dr. Fleming is wonderful, but beyond her and her internal medicine team, I haven’t been overwhelmingly happy with the care here in a few years. It’s such a shame for patients when great vet practices get taken over by corporations that just want to get every last cent out of you.

posted: 09/05/2023

My vet recommended Blue Pearl in Oak Creek when my dog was having a more urgent situation requiring specialized care. I was able to call prior to emergency hours to get questions answered, start getting labs and history sent over from my vets office, and make the process extremely smooth. The staff was extremely friendly, let me know what was happening every step of the way, and answered all of my questions. I never felt rushed, and each vet presented the plan and corresponding price and time estimate before proceeding so there were no surprises at the end of the day. My dog was very well taken care of and I look forward to returning for specialty care for my dog.

posted: 03/13/2023

We were incredibly happy with the service bluepearl had offered with our Great Dane. They were friendly, professional and reasonable with cost. They saved his life and we value them greatly. There is nowhere else we will take our pets in the future. 5 stars is barely enough for this organization.

posted: 05/24/2022