Sumner Veterinary Hospital

I had to bring my puppy in for an allergic reaction at 6am this morning. The staff were so helpful. I really appreciated how lovely they were to me & to my dog scout. You can tell they all really love animals there. I liked it so much that it’s gonna be my regular vet. Definitely recommend. Her allergy cleared up by the time we got home & Im so thankful for the staff.

posted: 05/17/2023

We boarded our dogs here for a week, and when we picked them up, we discovered one had a large wound on his face. We asked them why they didn't let us know he was hurt, but it turned out not a single person at the facility knew he was injured. Even worse, the employee on the phone didn't seem bothered that no one knew about it. Instead, she nonchalantly told us to take him to our vet if we were concerned. We just paid $700 for boarding, at an emergency vet, but now I need to make an appointment with my own vet for an injury he received at their facility that no one knew about? She said yes and then helpfully read the part of the contract that declares them not responsible for any injuries. When I mentioned how disconcerting it is to find out that no one knew about the wound after a week, she replied, "I can see that" and said absolutely nothing else. There was no empathy, no concern, and most bothersome, no shock that this wasn't noticed by anyone. It may not have been a serious injury, but that doesn't excuse the lack of attention or sympathy. Very disappointing.

posted: 07/05/2023

I am honestly very disappointed in my experience here. But I write this in hopes for two things, change and to alert people until that change is made. I brought my dog in, he wasn’t eating, he was throwing up, lethargic, weak, I took him potty and had to hold up his back legs because he couldn’t hold them up himself. It all happened so fast and I told the people at the front desk all of this & the triage person when we went back to check his vitals. They said his vitals were fine, and because of that we ended up in the waiting room for 6 hours, my baby on the floor feeling miserable. They apparently felt like his situation was not an emergency to get him help which was a mistake because he died 16 hours later. I understand for people, in a hospital, you bring them back, check their vitals and determine how dire their emergency is. But they don’t just check their vitals, they talk to them. There are certain symptoms that alert staff they need to be seen, regardless of their vitals. My dog had some of these symptoms. For animals, they can’t speak for themselves. They can’t say what they’re feeling & what their symptoms are. So I told them the serious symptoms I knew of and nothing came of it. So the triage protocols need to CHANGE. I know it’s hard to know exactly what to do but you could just look at him & know he was not doing well, listen to the symptoms. They should have taken those into consideration, regardless of his vitals. Every other dog in that room was running around full of life and I absolutely don’t think my dog is more important than theirs but I do think my dogs situation was the worst in that place. & I’m thankful there weren’t more sick dogs like Bailey but they should have gotten him help faster. They couldn’t have saved his life but could have some consideration in not letting him suffer for hours. Apparently if your dog is dying, an Emergency Vet is not the place to go? At least not here until this changes. Please, do better. & Parents, if it’s a serious emergency, find somewhere else. I never actually received care so I can’t speak on that. About to leave a very positive review for Cedar River Animal Hospital, where I took him after. They brought him back immediately to check what was going on because they listened to the very serious symptoms, recognized he wasn’t doing well & took action, regardless of having no openings for him. They didn’t care, they would find time for him. I cheated on them by coming here & now I’m sorry. I don’t blame Sumner for his death but I blame them for the fact that he suffered in a waiting room for several hours first. If I had brought him to Cedar River first, that wouldn’t have been the case and for that I am so regretful. Sumner also should have communicated with us how long the wait was. I don’t expect it to be exact because that’s impossible to know, but SOMETHING other than silence. If they do care about my pets health, they will let me know there’s a long wait and let me make the decision if he can wait that long for help. I will say the front desk people at Sumner vet were very nice. Rest in Peace Bailey McFluffer Pants, my sweet baby boy. I love you & miss you more than you’ll ever know. Always & forever 🫶🏻 ***In response to owner: Yes, we came in June 11th, when I edit my review it updated the date. My point was just that dogs who were on their leash but very excited and greeting everyone, dogs who ended up with less severe problems (I talked to owners while waiting), were treated faster than my dog who was limp. I don’t think you guys specifically put him farther out in the wait but I question the criteria in “All cases that come to us are triaged and put in order of severity and seen in that order.” I’m reaching out in hopes to change what is looked for when triaged. You said he was euthanized and I specifically said in my review that I do not blame you guys for his death and I stand by that. It’s the waiting for several hours while less severe problems are being treated. Again, don’t think my dog was more important but didn’t deserve to suffer.

posted: 09/06/2023

Happy we were able to get our boy checked out on a busy Saturday. You could tell the vet was slammed and it only took about 3 hrs which was much better than the 8 hr wait at other places. Dr and associates were all professional and curious. Able to get exam and meds for under $300 for kennel cough isn’t bad, and they take care credit. Thanks for helping Frodo feel better!

posted: 05/13/2023

Took my puppy in for wellness check. Dr Amy Smith waited patiently for puppy to warm up to her. Very thorough, answering all questions, giving recommendations and feedback. Tech was also kind and friendly. She assisted with microchip and gathered helpful information then processed payment in the room so we didn't have to hassle in lobby. Both were understanding while I asked for clarification and explanations. Sumner Vet Hospital staff very responsibly asked us to move seats to bring an aggressive dog thru. Much appreciation to all staff who worked this afternoon.

posted: 09/05/2023