Pet Emergency Clinic

The folks at pet emergency clinic were all so wonderful to deal with. From the moment we walked in, panicked, with our puppy who was feeling unwell to the moment he was discharged we were treated with respect and professionalism. They attended to our little guy quickly and thoroughly, and had him feeling better in no time. We even had a little bit of confusion concerning our bill which was cleared up without hesitation. From the triage team and the doctor who treated our puppy all the way up the ladder to the manager, miss Melanie, pet emergency clinic earned every one of these 5 stars!

posted: 02/15/2025

A few days ago, my soul kitty developed a Saddle Thrombus and was paralyzed from his midsection down. He was in agonizing pain and it was absolutely petrifying. I was in shock and frantically had to find a place that would take him. I called this clinic and they told me to come in right away and advised that they had plenty of financing options since I was concerned about funding but knew I needed to bring him in. A nurse came out immediately and was so gentle and empathetic toward the situation. She called someone to help immediately and a tech came out right away to triage him. She was so gentle and calming, I felt I could really trust them and could tell they deeply cared. They could see how visibly upset I was and the vet brought me to an exam room to update me on the prognosis. Unfortunately, my boy was in a lot of pain and had lost all circulation to his legs. He had fluid in his lungs and around his heart and I had to make the awful decision to euthanize, however, it was the most humane one in that situation. They let me process everything and provided me with tissues and let me take all the time I needed alone. I was able to spend my boy’s last moments with him and as traumatic as that loss was, I felt that the compassion and incredible work the vet techs and nurses provided was unforgettable. I received paw prints and a beautiful little face print from them as well without even asking (I was too shook up to even consider that) and I am eternally grateful for this staff. Thank you so much for all you guys do and for being angels on earth for our animals. ❤️

posted: 10/18/2024

This past Sunday we experienced a terribly traumatic event with our 13 weeks old Puppy. PEC was amazing. Dr. Brown was very caring, compassionate, and understanding. Danielle was incredible too! They sent photos and updates via text as I worried at home and called a few times for an update. I can’t thank them enough for running every test possible to save our baby and get us answers. For showing my husband and I patience and kindness during such a hard time. For working with my own Vets that saw my puppy for primary care. For loving my Frankie boy and keeping him as comfortable possible.

posted: 11/13/2024

The PEC has become dramatically more customer friendly since the fall of 2021 (my last visit). The lobby is open and you are allowed to enter an exam room with your pet. The pet is taken elsewhere for the exam, but the veterinarian comes back to the exam room to discuss the findings and treatment plan. Be forewarned . . . you will be charged an extra 3.5% of the total charge if you pay in any form other than hard cash. They do not accept checks. Since the PEC operates after hours and on weekends, it is difficult to impossible withdraw enough cash to avoid the additional charge. I was exceptionally lucky today. The lobby was empty and I was taken back to an exam room immediately after I registered. Everything progressed in a timely fashion. The vet assistant, Toby, who was very pleasant and efficient, took the initial history. The vet, Dr. Bullard, was well-trained, knowledgeable, and a delight to interact with. She called an hour after I left with an update, including lab and x-ray results, which was much appreciated. She is a superstar. Unfortunately, my boy had to be hospitalized. Exam fee was $175 (with the extra charge). Hospitalization costs were estimated at $3760 for 2 days. Both were paid in advance. Additional hospitalization cost may be incurred based upon his care needs. I just adopted this senior cat 2 days ago and was grateful that I had accepted the pet insurance that was offered at the time of adoption. This will be my first experience with pet insurance. Emergency care is costly, but you receive specialized expertise and services outside of normal business hours (i.e. nights and weekends). And, it saves lives.

posted: 04/05/2025

What started as a terrifying medical emergency turned into a nightmare of unnecessary tests, miscommunication, and a massive waste of money. Our dog was rushed to their clinic because she couldn’t urinate, and after spending the night there, we were given medication and told to follow up with a specialist. We followed their instructions to the letter, only to find out later that the tests and samples they provided were no longer useful by the time we reached the specialist. Worse yet, the medication they gave her interfered with further testing, causing even more delays in treatment. Despite spending over $4000 on visits, tests, and follow-ups, we left with no real answers and still no clear path forward for our dog's care. When we returned to have a catheter replaced, as instructed by our primary vet, they refused to even see us. After everything we'd been through, being turned away like that was incredibly frustrating and felt like a betrayal. If you care about your pet and your finances, I strongly urge you to stay away from Pet Emergency. They are more interested in racking up charges than providing meaningful care. Save yourself the heartache and take your pet elsewhere where their well-being will actually be a priority.

posted: 09/12/2024