Pawlouse Veterinary Therapy

When our little girl first started going to rehab, she couldn't walk without assistance. After four months of therapy, she is walking again and occasionally chasing birds.

posted: 05/11/2023

From the thorough evaluation to the subsequent treatments our dog is well cared for! Dr Sowa asked about budget when developing her plan of care and that gave us "paws" to know that she included us in the plan. Her tx to date has shown great improvement in motion...looking forward to water treadmill for strength!

posted: 03/09/2023

My dog, Dexter, loves the care he receives from Dr. Sowa and staff. They treat Dexter with so much care and personal connection, it's made a great difference in how he is able to move through his severe arthritis. They treat him like he is their own beloved family member.

posted: 04/11/2023

The vet is great with animals. I got shamed into hoping my pup would regain bladder control via acupuncture- which after talking with other PT vets - isn't possible. Vet tech staff is great with animals. My experience there started great, but it went downhill pretty fast. The front desk gal, I'm guessing, hasn't had a lot of customer service and isn't upfront about charges. I had a couple of months of appts set up and most in the 9:30 am. time frame. One Thursday, I somehow ended up with a 9 a.m. appt. Yes, they did send a reminder text, but it specifically asked that I confirm - and somehow not only did I not see it, not confirm it, but also didn't realize I was scheduled 30 minutes earlier than typical. When I arrived for my 9:30 appt, I was informed that I was actually scheduled for 9 and that my pup would only be able to get 1 of her therapies. She was enrolled in hydrotherapy and acupuncture therapy , of which acupuncture is the more expensive of the 2. I was told to "just pick one"... never was I told I would still be paying for both therapies for that day. To top it off - and make things seem dishonest. The front staff gal wasn't sending me my receipts with each appointment starting on that particular Thursday. After another week's worth of appts ( which it's also important to know that I prepaid for a package of therapies including both therapies) I got insistent that I receive my receipts - via text, email and in-person. Finally I received them. This was towards the end of their phase one of therapy. On "re-check" day, when I questioned the missing acupuncture appt, that's when I was told that I was charged for it on the day I was late. I attempted to let the front staff member know that I should've been informed that I was going to be charged for it on the day that the charge occurred. She got defensive and rude - she really didn't want to hear what I was trying to say - it was obvious she purposefully stopped sending me my receipts in an effort to hide what they had done. After multiple negative experiences with their front staff and checking with other PT vets- we opted to stop paying the nearly $300 a visit and to cease therapy. (not to mention hour drive one way to their facility - and being asked to leave during sessions - so I can't guarantee they actually did anything with my dog...)

posted: 02/27/2023

Was a great experience for my and our dog.. Super nice people made the visit enjoyable for all.

posted: 08/25/2023