Banfield Pet Hospital

Absolutely love the team here. I've had so many mixed experiences at other locations, but it's been nothing but the best here. I feel listened to and that they truly care for my pets needs and my own. Never salesy, always helpful. Thank you Capitol Hill team! :)

posted: 08/10/2023

I brought my dog in for what I thought was a walk-in appointment at a scheduled time. It turns out it was a drop-off appointment and I had to wait 2 hours. After my dog was seen for a raised bump on her skin, I was told it's nothing to worry about. The next day, the bump is getting bigger. Additionally, they failed to notice an abrasion on my dog's leg that I noticed the day after the appointment. Seems like something that would have been noticed if I'm paying for the check-up. Not sure what I even paid for. This was my 2nd time at a Banfield, and it was a completely different experience than my 1st time at a different location

posted: 05/28/2023

Same as others, super bad time management. I made an appointment at 9am. I was told it would be around 30 mins at first, in which i was surprised because it usually takes around an hour or more. After they called it would be an hour and half, waited an hour and fourty minutes, was told that my cat still hasn’t even been seen, and longer waits are needed without any estimate time. After all it said it was a drop off time lol then why bother set the timeframe for scheduling.

posted: 08/10/2023

I have 2 dogs that I take here. They treat my dogs fine. My only complaint is that checking in takes at least half an hour. You can be early, on time, or 5 mins late. Without fail, always takes 20-45 mins. This is consistently a problem for early morning drop offs. Sometimes walk ins are accommodated before those with appointments because it's first come first serve, which can be frustrating when you're trying to get to work on time. Even when everyone has an appointment and everyone has to get to work, for whatever reason the check in is super slow. Staff is friendly, just slow for check in. There could be three people at reception, but once one takes a pet back after check in, they don't come back out. Banfield has an easy pet plan, so it's convenient and I'll stick with them. I just wish this location was a little quicker with check-in. Prioritize those with appointments at least. Why have an appointment for drop offs, if the real drop off time is half an hour later? I've been to several Banfields in different states and in busier cities. Those locations have taken maybe 15 mins to check in.

posted: 07/17/2023

Friendly and got an appointment pretty quickly. Took care of my dog . He got his shots and some medication for his condition. Overall pretty satisfied with customer experience.

posted: 07/26/2023