Banfield Pet Hospital

I scheduled a medical grooming for my aggressive cat. I dropped her off at 9:00 am and was told I would get updates on her progress. By 12:00 pm, I hadn't heard anything yet so I called and was told they hadn't gotten to her yet. I kept calling throughout the day to check in, and every time I called, they hadn't gotten to my cat yet. Finally, around 4:30pm, they began grooming her and let me know I could pick her up at 5:30pm. When I arrived at 5:30pm to pick her up, I had to wait an additional 15 minutes for paperwork. When they brought my cat out, her crate was covered in her hair inside and out. When I got home and got to see her, I realized they did a terrible job on the grooming. I asked them to keep her full tail and they shaved half of it, and her overall shave was very uneven. A shift lead reached out to me and was very apologetic about my experience. They refunded me the office visit and grooming fee.

posted: 05/25/2023

I rarely post but this is important information: The Banfield staff has always been exceptional. If I could I’d give them five stars!!! The Banfield Wellness Plan feels unethical and completely takes advantage of families when they lose their pets. Let me explain: When we were considering the Banfield Wellness Plan we asked the staff person at Banfield Renton “What happens with the Wellness Plan when our dog dies!” The response: “You’d be able to cancel it immediately.” Sadly, our pet died last week. We called Banfield Wellness to let them know and cancel the plan. We were surprised to learn we need to pay till the end of the contract year. We spoke with the manager who told us the same. Whether or not this is in the contract, I still believe this policy lacks integrity. When you total a car do you still pay to insure your car? Because of this when we get a new pet we will not go to Banfield. Banfield -Shame on you!

posted: 08/04/2023

I love all the doctors there at the Banfield in Renton. Dr. Welker has been a long time veterinarian for all of our pets, and Dr. Lacey Rose she is new to us, but we also love her attention to detail recently with how she took the time to explain her findings. Lastly the Customer Service at the counter has improved immensely. I love how they talk to my pet when she is nervous and make her feel welcomed. I like all the nurses veterinarian assistants there!

posted: 06/17/2023

We've been taking our dogs here since 2016 and we love it. All staffs are super nice and friendly and very understanding. One of my dog Pinot is not a human friendly one but she is really nice to all staff here. I think she knows that the staffs here are kind, loving and genuine.

posted: 08/08/2022

DO NOT BUY THE WELLNESS PLAN. It’s a scam and you will be unable to cancel it. This should be illegal. They also have very sub par veterinarians present at all locations. Your family member deserves better than this bodega.

posted: 08/27/2023