VCA Redwood Animal Hospital

Though we've been long time clients here, I can no longer recommend them. Some of the doctors and staff are awesome here but the back office people just keep making more and more anti-customer changes. The prices have also skyrocketed and in some cases are more than 50% higher than other very close by animal hospitals with great doctors. I highly recommend people go elsewhere for their pets as you'll get better all around care and avoid sky high bills.

posted: 07/26/2023

Dr. Karen West is a good veterinarian. She is very knowledgeable, gentle, and engaging. She validates my experience and she is happy to explain treatments in detail. Amanda is a good vet tech. She is even-tempered, professional, confident, and knowledgeable. It was only ever a positive experience when we were seeing Dr. West and Amanda was our tech. Besides those two shining stars, this clinic is chronically overworked and understaffed. Front desk staff are uncertain and dispassionate and seem scared and rushed. I haven’t had experiences with every staff member there but some of the other doctors and techs can be dismissive and try to rush us through without explaining things. My dog is anxious and instead of trying to build a relationship with him they just muscle through and increase his vet anxiety. The advice they give has been pretty good but their treatment of us and my dog is overall fairly unpleasant. The building feels neglected, dark, and depressing. It is pretty clean except the first time I ever visited there was blood on the floor in the exam room from the last patient. It seems like there have been no updates since the early 2000s and there are decorations and “monthly” postings that were put up before covid. I always seem to pay more than I expected and I leave with a bad taste in my mouth.

posted: 03/20/2023

The staff at VCA Redwood are phenomenal. They provided excellent care over the last year after we moved to the area and helped us keep our boy in good spirits before he started having sudden health issues in February. When treating Art, they laid out all of the options as well as the likely outcomes and/or risks of each. We ultimately decided to euthanize him given what we did know, and the risks involved with the procedures. However, they provided a very humane and gentle service and I will forever be grateful and appreciative of the care and respect they gave Art. Thank you so much for helping us care for our boy 💛

posted: 02/25/2022

Have a new pup (Niko) and this place has been great so far for his vaccinations! The staff is awesome, friendly and very informative. They provide all the vet plans with no pressure to subscribe which I appreciate and lay it out if it would make sense for you which I appreciated! Dr. Hui (she's AWESOME and super smart) has been treating Niko with his shots and vaccines, and has been great with my concerns and questions I have as a new pup owner. Highly recommend and Niko loves coming here! (I kid you not, he's in a great mood after leaving here which is strange for a pup getting shots...speaks for the place!)

posted: 09/12/2020

Definite five stars for Ivana Hui...I am an older person who has had quite a few dogs in my life, Dr Hui is sincerely the best Veterinarian I have ever had the pleasure to meet. I was given a complimentary exam for my sweet dog (from the Humane Society). I thought great, what a wonderful way to consider someone to care for Ruby. Dr Hui took all of the time that I needed to answer questions that would help with training issues that I was having, concerns with possible things to watch for (Ruby is an older girl), and food and other choices that are affordable (without trying to upsell their products). I could go on and on. I am so happy to find a Vet who clearly cares about the animal as well as the owner. I highly recommend Dr Hui and Redwood Animal Hospital...the staff is also extremely helpful and kind.

posted: 02/01/2023