Pet Medical Center of Pasco

For the first time we were truly heard by Dr Chuck. We didn’t even have to try and explain ourselves. If you have a chronically sick or injured pet this is the place to be. I regret not coming sooner. We desperately need more holistic pet care in our world. I truly adore all the vets who have seen us but there’s a time to think outside the box. Over the last 2 years I’ve change to raw. I’ve studied non stop on chronic pain , ear stuff, allergies knowing there was more out there. And as a previous massage therapist I knew my dog was in pain when I touched him. I left for the first time from the vet in 5 years near tears of relief. It’s ok to seek other opinions .

posted: 06/30/2023

Thank you so much for helping me with my puppy. I'm sorry about complaining about waiting. I did not take the medication because I can't seem to put anything down my dog's throat as you can attest to being a professional you had a hard time of opening his mouth to show me his bad tooth. But we're guys and sometimes we can tough it out. Thank you for your empathy. A very rare quality this day and age. Thank you Dr Kristin

posted: 06/16/2023

I bring my pup Lucy here for all her medical care, to have her nails trimmed at the groomer, and we purchase her food and treats here. Very friendly staff. She even boards here when we travel and they take great care of her.

posted: 05/31/2023

What a kind and compassionate vet and tech. Thank you for treating my boy with such good care.. from accupuncture, supplement recommendations to kind words they were amazing for this dog mom in tears.. 5 star care..

posted: 08/08/2023

Dr. Vong is wonderful. I would recommend her. She really cares about the animals. Most of the other vets I've seen at this office I liked. However, the office manager Is somewhat unprofessional. They refused to talk to me when I had a problem and continued to make one of the secretaries act as a go between, I could tell that this made her very uncomfortable. I felt bad for her. Also, the office staff doesn't seem to be getting the appropriate training that they need because 3 different staff told me there was availability for something without communicating or making sure that that was the case with the surgeon team or technicians and then when it was time for the procedure they didn't have availability because it was never confirmed. I had blood work done at one of my visits and I never received a phone call to talk about those results. When I called about them two days later they said they didn't receive them but when they finally sent them to me a week later they had received them. The day before I called. I was never contacted by someone that can explain the blood work to me or talk to me about it. I only spoke with the I was told that the other vets didn't want to talk to me and I should wait to talk to Dr. Vong but she was not available until Thursdays. This is absolutely unacceptable. Also, if my cat was sick or I had an emergency come up they would tell me they didn't have availability to see her. In other words, they didn't have any emergency appointments available. Considering that we paid for a care plan, I find this disturbingly annoying and somewhat money grabbing because there should always be available appointments for emergencies for long time clients in this type of situation. They should be able to get you in within 48 hours, especially when they're open on Saturday. However, twice in the last 5 years they've referred me to the emergency office that they are unaffiliated with across the street... This is absolutely unacceptable. I hope that whoever reads my review thinks about ways to improve the above problems.

posted: 07/07/2023