Mercer Island Veterinary Clinic

So, so, SO grateful for the Mercer Island Vet Clinic. My dog doesn’t have any serious medical issues and could realistically receive a sufficient level of care at the vet clinic that’s only a 3-minute drive from us, but I will still drive 30-45 minutes to bring him here. My dog is very fearful of new people and we have only had stressful visits at the past two clinics we’ve been to, even with me notifying the clinic that he’s fearful and providing specific instructions on how to greet him. Happy visits didn’t help—the clinics quickly became “poisoned” and his anxiety got worse every time we pulled into the parking lot. The team at the Mercer Island Clinic just gets it. You let them know you have a fearful dog (they have a survey and everything) and they know what to do from there. Their whole check-in process is designed so that your pet doesn’t encounter other people or animals, which seems like a no brainer if you have a reactive pet. The entire team is fear-free certified which helps ensure consistency from the start of your visit to the end. Dr. Roller specifically has been so great, patient, and respectful. The client services team (specifically Kassandra who always gets back to my annoying emails and questions so quickly!) is top-notch. Admittedly my dog probably doesn’t LOVE going here, but I am really optimistic that we’ll get to a point where he will tolerate it without a lot of fear, and I think that’s a great place to start.

posted: 09/21/2023

I was referred to MIVC after feeling a bit defeated on my dog’s fearfulness and reactivity at the vet. After many failed attempts at simple routine care at his original vet, it was time to explore other options. I am now kicking myself for not knowing about fear free veterinary care sooner because my experience with MIVC has been literally AMAZING. I am 30 minutes away from the clinic (without traffic) but would drive hours if I needed to for this level of care! We started out with cooperative care visits with Monique which were so helpful in getting my dog comfortable being in a clinic environment and prepping for routine procedures. We have since been able to find a great medication protocol for Red prior to his visits, and he had a successful appointment which consisted of x-rays, mass removal and a dental. Monique knew all the tricks at setting us up for success for our appointment and beyond, and I am still shocked with how well my dog has been doing. He has since now been getting weekly laser therapy visits with zero stress and all tail wags (mind blown). The rest of the staff is also amazing, including Dr Crocker who did a great job with him for his dental and being super informative and thorough any time we talked whether it was on the phone or once I arrived to pick up my dog. Every time we have walked through the doors, my dog is excited to see the staff (I never thought this would be possible). Overall I would recommend MIVC to any dog owner, especially one who has a dog that isn’t a fan of the vet. Picture: My dog soliciting pets from a staff member

posted: 07/28/2023

Exceptional care! My cat had a chipped canine and they were able to do a root canal to save the tooth and improve her lifelong quality of life. Despite the delicacy of the procedure (my cat is just 7 pounds, and the tooth in question is tiny) everything went well and a year later the tooth is looking good and my cat is happy and healthy.

posted: 06/14/2023

We have been taking our dogs and cat to MIVC for at least 6 years now and have always had a positive experience. We love how the vets make every effort to help our pets comfortable and less anxious when they arrive. The front-desk team is incredibly responsible and helpful on email for scheduling, refilling prescriptions, and getting answers to questions on the fly. We moved away from Mercer Island years ago but still commute in to take our animals here - 5/5, highly recommend!

posted: 05/18/2023

Dr. Crocker and his team saved my dog Tiko's life! The Mercer Island Vet team is the best of the best. We won't be taking him anywhere else since we started coming here for his care. Sending tremendous thanks to Chanel for making sure the process from start to finish was a breeze! Everything from planning Tiko's consultation exam to the last days before surgery... Thank you for being considerate and accommodating, making us feel important and cared for during such delicate times! Our boy is healing from major dental surgery, a total game-changer for health and his spirit! We love you all and can't thank you enough for everything you've done ❤

posted: 01/31/2022