Puget Sound Veterinary Specialty & Emergency

The doctors and the staff are knowledgeable and helpful. The facility is clean and the waiting area is very comfortable (free coffee available). It was nice being able to fill out all the paperwork online ahead of time and get checked in virtually without having to wait there at the facility. The ability to see where I was in the queue whenever I wanted to was also helpful. They were having an especially busy day when I was there and one of the text messages estimated the wait time to be 6 to 8 hours. One of my few complaints is that this was never updated to reflect real-time status of events. At one point there were zero people in front of us in the queue. I thought it might be close to our time, but I never got a text message until several hours later that they were finally ready to see me. We didn't get the message that it was okay for us to come to the facility until about 9 hours after our initial check-in. Also, the front desk staff was asking me to fill out an additional form that was repetitive of the information I already filled out online. They started asking me a few questions about my visit, which again had already been filled out online. I was told they are working on removing these redundancies. Overall, I was pleased with the visit and the level of service our pet received, and the frequent text messages while our pet was being seen and my frequent in person updates by the staff for a very helpful and supportive.

posted: 04/07/2023

Dr. Boyd and her team are outstanding. My dog has eye issues and even had to have one of her eyes removed which was scary for both me and my dog. I wouldn't have wanted any other doctor to perform the surgery as I 100% trust Dr. Boyd. PSVS have always treated my dog with such care and kindness. They even custom decorated her cone! I know my sweet pup is in good hands.

posted: 08/22/2023

Very disappointed, upset and frustrated. I registered and was put on a waiting list around noon. My dog is experiencing black diarrhea. I expressed my concern that it is a sign of internal bleeding. Eleven hours later, and attempts to get in at every other veterinary ER, I was told there was a 6-8 hour wait and then later another 6-8 hour wait due to “abnormally high patient volume”. Unfortunately, a 6-8 hour wait seems to be the norm. In June, I brought one of my other dogs and was told it would be a 6-8 hour wait. I did not think her condition would allow that long of a wait and Puget Sound did not consider her critical. We found another ER that took her right away. She was put on oxygen and placed in ICU. Unfortunately, we lost her. If veterinary hospitals cannot accommodate the volume of patients, then they should consider hiring more doctors. Knowing the cost of treating our fur babies and the importance it carries, the hospitals can surely afford to expand their resources.

posted: 09/17/2023

I cannot express how grateful I am to PSVS and Doctor Bal. I brought in my cat, Tsarmina, a few weeks ago with an emergency, and had to make the most difficult decision of my life. The doctor explained everything to me clearly and with great empathy, and she and the staff helped me through the process with so much patience and kindness. I know my sweet girl's last moments were the best they could be. I am so thankful for PSVS's care and would recommend them to anyone.

posted: 07/08/2023

I wanted to thank Puget Sound Vet for their compassion and speediness. While out of town, my son called and said that our 6 yr old kitty was ill. I called the vet and they recommended taking him to Puget Sound. I called my son back at 8:05 am and told him where to go. By 8:30 am he called me back in tears with a diagnosis and sad news that our sweet boy needed to be euthanized. I felt awful that my son had to deal with this while I was away. This kitty was precious to our family and my son was obviously emotional through the whole process. Puget Sound went above and beyond to take care of not just our kitty, but also my son and myself. Thank you so very much!

posted: 04/25/2023