Cascade West Veterinary Hospital, A Thrive Pet Healthcare Partner

From a farm-call for our alpacas, to routine vet care for our Belgian Mal, Cascade West has been there every time when needed! Can’t say enough good about them. Emergency after hours farm call for sick alpaca and had vet out within 35 minutes. Prices were very reasonable too!

posted: 08/18/2023

Always extremely accommodating and are great with animals of all temperaments. Honest when certain products can be found cheaper elsewhere or if a different specialist might be better for my dog's health. They really know their stuff and seem to genuinely care about every animal's wellness.

posted: 09/11/2023

My dog, Chloe, was really sick with vomiting and bloody diarrhea. Dr Hensley took excellent care of her. He called me several times a day with updates and always made sure we new where we were at with the bill as new tests were added. My dog is 12 and had a good chance of not pulling through but with her excellent care she is back to her old self. We also have used Dr Affelt for our horses and he is awesome also.

posted: 09/13/2023

I went to this veterinary clinic for good 12 years and they were awesome and then over the 12 years I missed a total of 2 appointments with the last one being simply because my husband was in a motorcycle accident. I brought all my animals there! (Horses,Dogs,Cats, etc) I always paid my bills and was so happy to be there especially the horse thick wine doctors I really respect their word and advice when it comes to the horses and most of my smaller animals were just in and out for simple procedures anyways they basically so I like to say fired me because I missed 2 appointments again in 12 years and they said because they had so many other People were waiting to get in and that I basically was a bad client so they just cut me off like I was Nothing to them just a number who cares about the animals right obviously not then I was so upset and disappointed that I got treated like that I really respected the vets there I was a pretty loyal and good client But I guess in their eyes I wasn't anymore so I accepted that fine after all of the different things i'd been through with them I couldn't believe it but I just recently called just to get flea medicine For my dogs which I know before was just a walk in thing anyways cause all my dogs do best off the flea pill and I was shut down so rudely like I was still nothing and it's been years since I've been there I don't even know if they'd give me my records so sad so disappointed I would never recommend this place to anyone ever again when I used to recommend it all the time! Doctor Humphreys and a felt are awesome though that wife I can't rightfully down them but they're establishment is gone downhill and is very rude especially the girls That handle the phone calls unbelievable it just feels like they don't care about the animals at all at all just we're all just a number and a dollar bill Like I said the second one I missed my husband was in a motorcycle accident I couldn't make it and they wouldn't even listen to me!

posted: 08/07/2023

Completely dishonest vet clinic. They will add notes into your pets files about how they called you back to talk to you about any issues with your animal. However. After reaching out to other customers of theirs , whom I know personally; the story is always the same. "They don't get calls back " , "There is no communication from them ." ," Their office manager is rude " which I can attest to . I was told I would be receiving a phone call back , never got the call. Called them back. Was placed on hold for 13:42 before my call was disconnected. This place wants your money .. not your trust. Find a better vet, if you value your pets health and well-being. I wouldn't take a pet spider to them , let alone a cat or dog.

posted: 06/27/2023