Banfield Pet Hospital

Great customer service and great care of your pets! They took amazing care of my cats leg when he was wounded really badly and now he is fully recovered! Just make sure you are checking in 10-15min before your appointment so that you can get your pet in asap! It’s easier on the staff and faster for us. They even have some waiting rooms available , on one of my visits I was brought to a cat waiting room since there were a lot of dogs coming in that day.

posted: 01/29/2023

This is what I want a pet hospital to be like. Our two dogs and one cat are treated at Banfield Pet Hospital-Bothell. The doctors and other staff are excellent, and our pets are in the great health that they are in because of the good care of this pet hospital. They helped my cat to have a pleasant experience at her comprehensive exam, even though she is very skittish about visiting the vet, by getting me a sedative prescription for our cat to take before the appointment.

posted: 01/31/2023

Dr Keris did good with Our Sweeties visit today 🩷 he’s patient and calm

posted: 09/04/2023

In my past experience years ago I took my older cat when he was a kitten to Banfield and Banfield has always gone above and beyond for me. However just recently when I called the Woodinville location to schedule my younger cat for an immediate appointment the service from whoever I talk to at that location was horrible and I decided with that happening I wasn't going to waste my time. When I called the Bothell Banfield and explained my pet's situation and how I needed for him to be seen soon by a Doctor and with me being in the room, they went out of their way to schedule me the next day. Everywhere right now is short handed or vets are booked out but the fact that they did that and how they handled my cat with good care I have nothing but good things to say about Banfield Bothell. Dr.Kures was amazing with Pickles. Thank You!!

posted: 08/27/2023

They cancel on you, and try to blame you for it. They were so nice the first time I called, then they switch on you and tell you they cant see your dogs. I dont understand the drastic change they had. They sound all angry or upset about something. This makes me question what type of work culture does Bandfield have as a whole. I had three other dogs, who passed away from old age and they were seen by Bandfield for YEARS, close to 16 years. No major problems through that time. They listened to my concerns, and my dogs were good. Now I got new puppies I thought I could have Bandfield see them, but I am thinking of completely switching veterinarian and never have them go to Bandfield. I felt almost like being thrown out the trash. They dont like you complaining about other Bandfield locations? Is that what that is? I complained about Bellevue location, because they were horrible. So, Bothell is punishing me for that? Are they all putting negative notes against dog parents so other locations see that? Like whats going on? What type of work culture do they have? What customer service training they have? They are a major veterinarian company having millions of dollars worth of profits and their staff sound so unhappy? Wth is going on there? Are the dogs getting bad treatment behind closed doors? Are staff getting burned out? Is all so questionable. How come they can change on you so quickly? They want dog parents to just shut up and have their dogs be maltreated? No complaints or else your pet gets kicked out? Whats happening??

posted: 08/08/2023