Banfield Pet Hospital

I always have a good experience. The vets and assistance are always friendly, patient, thoughtful, and allow me to ask all my questions. I have 3 dogs, 2 are english and need a lot of care. I appreciate how they call me for reminders and follow up to check on my pets. I like the OWP and how it budgets and saves me money. Which I have directly compared to not having these plans vs the direct costs. Win Hester Banfield and the OWP is the best choice for me and my family. To be considered, nothing is perfect and for Banfield, and maybe all vets now, I do miss the days of not hanging out in the congested waiting area and talking about how I need to take care of my dogs in front of a bunch of strangers.This puts a lot of attention and strain on the check in and check out process which has really backed things up even more in the space. I think Banfield needs to rework that a bit to make things smoother, and i think they have started to improve it which is all we can ask for. I imagine that they're able to process more pets this way which helps get our pets scheduled sooner. One other note, is when we pay for an xray it should be a given that we get the xray for our own files.

posted: 02/17/2023

Very sweet to our cat. Did a great job with him and will go back from now on!

posted: 07/24/2023

Friendly staff, easy to schedule with, listened to all my concerns, and were super understanding when I unintentionally got there right as they closed to pick up my pups. Definitely one of the best Banfields we've been to!

posted: 02/23/2023

If you want a vet that truly cares about your animal, do not choose this vet. They only care about profit, not quality of care given. When my oldest dog was sick and needed an appointment, which is "covered" under the wellness plan, they told me they had no availabilities and that I'd have to go somewhere else. But I call in later with a new puppy that needed to be signed up for the wellness plan and they have an opening within 2 days. After I schedule that appointment two weeks out, I was told two days prior to the appointment that it would be a drop off. When asked how long he would have to be there for, considering he is 10 weeks old, they informed me that it would "only" be 2 hours because they have 10 animals scheduled before him. His appointment was at 9:45 and they open at 9. How can they provide quality care when they schedule less than 5 minutes per animal? Definitely reconsider your choice if you want quality care and don't want your animal in a cage unnecessarily for two hours.

posted: 05/13/2021

All of the staff here have always been very friendly and helpful. Even during a drop off visit, the doctors are always so helpful over the phone providing information about the concerns.

posted: 01/13/2023