Banfield Pet Hospital

I was not pleased with my dogs visit today. I have never been to this location and will not be returning. I booked an appointment via the Banfield app for an 8:15am drop off appointment. At 8:14am a staff member called me and asked if I was still coming to my appointment as my appointment was at 8:00am… I advised that my appointment was for 8:15am and I was pulling into the parking lot. Shortly after we arrived and checked in, we were placed into a room and a vet tech (assuming) came into the room to begin the exam for a comprehensive check up. We discussed the pros and cons of neutering and a comment was made… “a 3 year old dog just got treated for testosterone cancer… and all for what, a few thousand dollars?” It was a very passive aggressive comment. I called the vet at 12:30pm to follow up on my dog because I wanted to pick him up on my lunch break as I work in IT and am fully remote. No one answered the phone. I called back and was cut off and placed on hold and was advised he was ready. I was then wondering how long has he been ready and why didn’t anyone call me. When I picked him up, I actually inquired about neutering after feeling ashamed that he isn’t but didn’t have a chance to speak with a doctor about it. I was given his comprehensive exam report and he was brought out to me. I had to ask/ remind the front desk tech for his medicine (the whole reason why we came) and that was it. A doctor did not come out to review his report with me nor was I asked to schedule another 6 month appointment. After coming home and reviewing his report myself, there are 3 exam findings listed that are “outside the normal range” and did not have a doctor bring it to my attention and review it with me. Therefore, I will be calling tomorrow to get some answers unfortunately. I am very displeased with this location and worried about what was going on in the back while my puppy was there for 4 hours.

posted: 09/11/2023

I normally do not have a problem with Banfield Haygood. The staff there is very friendly and helpful. But our dogs were there on 23 March 2023 and both of them got sick. One of them got better but the other one I had to take to another Banfield. The bill is currently up to $800 and I have not even picked her up yet. These dogs were in perfect health upon getting there and now my bulldog is sneezing blood and suffering. Sick dogs should be segregated so other pets don't suffer, and owners don't have to pay huge vet bills for no reason.

posted: 04/13/2023

Our poor pug woke up abruptly with a nasty infection on a Sunday and was so sick. We were being told by the local urgent cares and pet emergency rooms that it could be around 4-8 hrs+ for the wait, possibly even longer and we would be expected to wait with her in the car until she could be seen. As a last ditch attempt, we went online and found an appointment slot that was open at Haygood Banfield and we were so grateful. The staff was very kind and had her in and out so quickly. A special thanks to Judy and Yvonne for their compassion and professionalism during what might have been a really long, painful, and uncomfortable day for our furry friend. Our girl was back to bed resting in no time, and she's feeling much better now. Highly recommend this location. Thank you so much Judy and Yvonne!

posted: 03/03/2021

Banfield is a great vet! We've taken our kitties here for a while and they've always made us feel comfortable. Everyone in the office is professional and friendly. They show genuine care for our furry family members! Thank you, Banfield.

posted: 09/23/2020

One of the staff members was not friendly to our puppy and will be the last time we come here. We brought in our 4 1/2 month old to be checked out for an illness and when we got into the waiting room, I took him off the leash, as the door was closed. I waited about 5 min before one of the male staff members came in. Our puppy was playfully licking his legs and feet and wanted him to pet him. The staff member/nurse (not sure of his title) kept pushing him away and verbally said not to lick him a few times very rapidly. I took the hint, leashed him and brought him closer to me. Once our puppy was ready to go back, the staff member attempted to put the Banfield orange band on our puppy and the he (puppy) was once again, being super playful, licking his hands and thinking it was play time. The staff member got visibly frustrated after two lazy attempts and then snatched a green Banfield collar & leash to put on him. I really regret continuing the dog to be seen at this place and I learned my lesson. I want a place that is welcoming and friendly with pets, and not getting visibly frustrated. Pets are part of our family and to get irritated like that in this work environment is concerning and makes zero sense to me. It prompts a couple of questions... 1) Why are you working here if a puppy is frustrating you? 2) What is going on behind closed doors with our puppy if you act like this in front of us? 10/10 would NOT recommend coming here if you value the staff to be friendly to your puppers.

posted: 09/14/2022