Hope Advanced Veterinary Center

Hope emergency vet clinic treats your pets experiencing an emergency crisis very well and with respect. I've needed to take two of my cats here over the years and they have received quality care while I've received great customer service, both in-person and over the phone. Whether taking your pet directly inside or using Hope's available curbside service, you can expect the same level of customer care. I hope I don't need to bring another pet here, but if I do, I know they'd be in great hands. I recommend this emergency vet clinic.

posted: 07/13/2023

I am deeply disappointed with the services provided by Dr. Adkins, the Veterinary Ophthalmologist at Hope Advanced Medical Center. If I could leave ZERO stars, I would. We took our beloved senior Persian Himalayan cat to her to get his left eye checked, and the experience was nothing short of disastrous. Firstly, Dr. Adkins prescribed idoxuridine for our cat's eye condition without thoroughly explaining its potential side effects or what we should expect during the treatment process. Within the second day of administering the medication, our cat's eye condition not only failed to improve but actually worsened in both eyes. It was a distressing and heartbreaking sight to see our poor cat suffer without any sign of relief. Moreover, the rumors we had heard about Dr. Adkins' poor bedside manner were unfortunately proven to be true during our visit. She appeared cold, disinterested and rushed, failing to give our pet the attention and care he deserved. It was evident that she was more focused on moving through appointments quickly rather than taking the time to address our concerns and provide thoughtful advice. Adding insult to injury, when we reached out to Dr. Adkins for assistance as our cat's condition continued to deteriorate, she was unresponsive and indifferent. It took several days for her to finally reply, and even then, her response was minimal and unsympathetic. Instead of offering any meaningful guidance or solutions, she simply suggested that we see our primary vet for a corneal ulcer evaluation. As pet owners, we trust veterinary specialists like Dr. Adkins to provide top-notch care and expert advice for our beloved animals. Unfortunately, our experience with her was far from satisfactory. Her lack of attention to detail, poor communication, and seemingly negligent treatment plan left us feeling frustrated, worried, and without any confidence in her abilities as a veterinary ophthalmologist. Since discontinuing Dr Adkin's prescription, thankfully, our cat's condition has since improved under their care. It is unfortunate that we had to endure such a distressing experience at Hope Advanced Medical Center, and we strongly advise others to exercise caution if considering Dr. Adkins as a veterinary specialist for their pets. Our furry friends deserve better than this level of care and treatment.

posted: 08/04/2023

Wow were they fantastic! I brought my dog in late on a Friday night for an emergency. I've never met such great front desk, vet tech, and veterinary staff before! Conscientious, super nice, and thorough. I couldn't have asked for better. Even the follow-up to an email the next day was prompt and nice. Yes, emergency vet visits are expensive, and you should expect a wait. That's the way it goes everywhere. But get pet insurance, and then go here if your pet needs help. PS - my dog is fine now :)

posted: 07/01/2023

One goes to Hope Center when faced with health problem. We went there for dog oncology. The staff, nurse and doctors are great. Very attentive. So helpful to keep us informed of, and discuss the treatment plan. The space is comfortable. They have coffee and wifi.

posted: 09/12/2023

My puppy broke his leg on a Saturday, while visiting family in the area, from out of town. They got him in right away and took him straight back to diagnose and start with some pain control. The emergency hospital took fantastic care of him, and scheduled surgery for following Monday. The surgical center also provided excellent care, and everyone was accommodating of the challenges of being 6 hours from home. My only complaint is that they didn't inform the puppy himself of his broken leg, so now he is wondering why he can't run around 🤦‍♀️

posted: 03/09/2023