Sterling Park Animal Hospital

Took my dog to this “pet hospital” due to a little lump forming on the side of his head and the doctors or nurses here didn’t even want to touch him as if he were some infectious host. They prescribed us medication that didn’t work and so the next visit wanted to give us even more medication without even analyzing my dog hands on AGAIN. Horrible experience with staff. I went to seek another clinic for help with my dog and they were happy to give him a full examination and found the cause of the mass at half the cost these people were wanting to charge me.

posted: 09/23/2023

Absolutely horrible! I don’t know how they are still open. I brought my dog here because she had a large lump on her breast. I was informed that it was not cancerous and not to worry. Later on the lump busted open and a red liquid was coming out so I took her to an emergency room and they informed me that it was worse than what the vets here were saying and they informed me that if they did basic tests they would’ve know that. The new vet got some records sent over to them from this place and they told me that they did barely any tests yet they charged me hundreds of dollars.

posted: 09/23/2023

Although the Dr. himself is very nice and knowledgeable I cannot put into words how incompetent and rude his front desk staff is. I was quoted a price for my puppy's appt. by one person and when I came in for the appointment it was a much more expensive amount. The front desk manager acted as if I were in the wrong and completely made me feel unwanted and like I was a problem when I asked for them to honor their quote. The girl that was handling my puppy had put a leash on her to bring her from the back up front to me and it was choking my dog so badly she coughed and threw up and the girl handling her didn't even realize it until I basically had to yell at her and tell her to loosen the leash because she was being choked!!! She was too distracted paying attention to another puppy that was in the waiting room. She apologized profusely when she noticed but she should be aware of how to handle animals considering it's part of her job. When I was about to leave I was handed a receipt that said I still owed a balance when in fact I had paid enough to have a small credit going into the next appointment. When I questioned them about this the manager got an attitude and rudely typed up a new one and handed it to me and said here's a new one the other one was wrong. If I hadnt said something or noticed it they would've re-charged me for the entire appointment. The whole experience was very unprofessional and off-putting. There are constantly new girls up front running the desk and now I understand why. This place is also considerably more expensive compared to competitors and other local animal hospitals. Save your time, dignity and money and go somewhere else!!!!

posted: 03/10/2023

We've had wonderful experiences with Dr Easton and his staff. Always friendly, accommodating, and helpful. We're on our second English bulldog. Everyone there is great. Recommended to our friends and they are thrilled with Sterling Park Animal Hospital.

posted: 02/28/2023

Great experience. They fit us in quickly when we were traveling and were an absolute pleasure to take care of our dog. Couldn’t recommend them more!

posted: 03/28/2023