Banfield Pet Hospital

Our dog passed away over the weekend and we went over to the store last Monday with our little furry body. The respect and the way they show the condolence was superb. Thank you to all the staff of Banfield in Sterling. Thank you to Dr. Dolese for taking care of our family dogs. We definitely coming back with our next furry family member. We will see soon! Thank you all at Banfield in Sterling.

posted: 04/14/2023

The healing experience should not come with sever PTSD! I just recently had to take a dog for an emergency visit to get checked out for a potential case of pancreatitis. I was told to drop off my pet for a few hours. When we got there I suspected that the place was not up to good standards - all the dogs waiting admission were totally stressed out, shaking and panting. Well, a visit to a vet is always somewhat unpleasant, but there are ways to make the experience much more pleasant for pets by being friendly and by using treats. Well, not if you are visiting Banfield pet hospital. The girl who came out to get my pet and the info just totally ignored him and his obvious discomfort and used a noose leash to drag him inside - he was panicky and trying to fight her off, it was a totally brutal experience. First of all, using a noose leash to drag nice pets inside??? I find it totally inhumane. When asked about it, the only reply I got - it's the policy. No sign of remorse or an attempt to make things better. The sounds coming from inside (from the crates) were mortifying, I doubt anyone tries to make them more comfortable on the inside. Yes, they are cheaper than competitors, but ...if you have a heart, please do not take your pet there! There are much better places in the area!

posted: 07/14/2023

Good service, but definitely be sure to price check any prescriptions they give to you! They regularly charge 10x or more the amount that Chewy charges. For example, they charged me $23.70 for fourteen 250mg amoxicillin pills ($1.69 per pill). You can get 30 250mg amoxicillin pills on Chewy for $4.80 ($0.16 per pill). Please be cautious of their price gouging! They claim to price match Chewy, but only if you recognize the price difference prior to paying.

posted: 08/18/2023

They're really nice, though they're not the cheapest. However, it's more the area than the place. They're attentive and thorough, I used to see bad reviews from a few years back, but I've had none of those negative experiences myself.

posted: 07/10/2023

I would like to rate as zero this survey. Very Poor assistance from Fatima . According to her, she contacted a vet who didn’t want to check my pet who just recovered from a seizure, no empathy, no professional attitude…. In critical situations is when you really recognize the professionalism, kindness and goodness of the people!!!

posted: 03/27/2023