Banfield Pet Hospital

I brought my dog IVORY for the first time to this location due to it being near my job. If I could rate this place it would be -10. The service is ridiculous. I brought my dog in at 8:15 am and was not serviced until 8:45 am. 8:45am. 30 minutes of just standing around. I worked an entire 8 hour shift and my dog was still not ready at this time. (Meanwhile she only came in for a comprehensive exam). Please don't come to this location. More staff needs to be at the front desk and when I called to check on my puppy they informed me she is resting and the doctor will call when she is ready. Just stating this because I did not receive any updates on her wellbeing.

posted: 01/26/2024

Banifeild Pet Hospital is undoubtedly expensive but is cheaper if you have pet insurance for regular checkups. While I endorse their services, they are by no means perfect. One issue that I have with them is their strict time policy for appointments. It is recommended you arrive 15 mins prior to your scheduled appointment, however if you are 5 mins late they will cancel your appointment. It was very frustrating when it happened to me in the past. Additionally, the pet drop off service can take hours depending on what you type of treatment you are receiving with no given timeframe until you are called back for pickup. It can be annoying when there is not an accurate time of reference, especially if you are planning your day around your pet’s appointment. I am not a fan of this approach as it seems that your pets treatment takes way longer than what would be reasonably expected for something like getting a checkup, shots or a uti examination. Lastly, the wait times when being placed on hold can be quite absurd after you say that your call is not an emergency. I’ve waited on multiple occasions (approx. 20 mins) just to have a simple question answered. Perhaps a solution to this issue would be for the telephone operator to ask you what’s up before being placed on hold immediately after saying it’s not an emergency. Despite these complaints about Banfeild, they take good care of your pet overall.

posted: 02/03/2024

Love the pet wellness plan. They are busy, so appointments are a few weeks out especially if you want to see the same Doc each time. But they take great care of our furry family members.

posted: 09/12/2023

Disclaimer: I have to give it a star to leave the review....but best believe I would give it a -10 stars. Today was my first time going to a Banfield Pet Hospital. It was HORRIBLE. Arrived early, I was told I had to wait to be checked in as this was their policy. After being checked in at 10:28 am for the 10:30 am appointment, my dog was still not seen at 10:45 am. But every other person who brought an animal was greeted properly, their pet was acknowledged and they were helped IMMEDIATELY. But all of those people didn't look like me. I almost forgot, I was dealing with the MANAGER!I will never go back and encourage anyone who wants good quality, equity and inclusion service (if you look like me) go to a real vet office. TERRIBLE CUSTOMER SERVICE! SAVE YOUR DOG!

posted: 07/18/2023

My recent visit to Reston Banfield is, without a doubt, one of the worst experiences I have ever had. I took my dog, Jack, for a check and for getting an international travel certificate. I was assigned to an obviously inexperienced vet, whom I never got to talk to in person. Her messages were conveyed to me, through a front office person. Not only I never got the International certificate filled in, although I made it clear on the telephone that it would be the main reason of my visit, the vet refused to perform any additional vaccines beside rabbies vaccine. It was an awful experience, I travel 80 miles altogether for nothing, and ended up paying $ 170, just for a rabbies vaccine.

posted: 06/22/2023