Madison Companion Animal Hospital

The only good thing to say is WENDY at the front desk is always sweet & kind. I’ve taken my dog here for 5 years now and they’re OUTRAGEOUS and the other staff are RUDE. The doctor is very unprofessional as he should have gloves on when examining and giving shots, dealing with blood, etc. he had just finished putting a dog down last week & didn’t wear gloves. He came into our room & his hands were NOT washed and wasn’t wearing gloves, He has DRIED blood & fresh blood all over his hands while trying to touch my fur baby. I yelled at him and told him to put some damn gloves on and wash his hands and he gave me the dirtiest look and asked “why”. Not to mention the floor looks like it hasn’t been mopped or swept in months !! DISGUSTING—I will never return to this vet.

posted: 09/15/2023

We have gone to Madison Companion for a few years now. The staff is very nice and always helpful. The vets are top-notch, always there when you need them. You don't have to feel like you need a bank loan, to visit. Very reasonable.

posted: 06/14/2023

Only have good things to say about them. They are patient while still being timely. They are caring and helpful. They have done phone visits for repeat allergy care with my elderly shi-tzu. They did emergency care for my mini dachshund in labor.

posted: 08/04/2023

Today, I came to this vet with a very sweet kitten that my girlfriend saved off the street. When we walked in, we were not greeted by the reception and instead ignored until one receptionist finally looked up with an attitude to ask if we needed anything. Not a great start but I thought the building was very cool and I was still willing to meet the vet. When we went in the back, we waited about 10 minutes for the vet to come check on us. When she did, we let the kitten out of her crate to be checked on. She was pretty wary of the environment and all of the animals around, so it was clear she would need to be treated delicately, and if possible, given some calming spray (pretty common at most pet hospitals). The vet even mentioned that theres supposed to be a calming thing plugged in the outlet but for whatever reason it wasn’t on. Then, she tried handling the kitten but it was clear she was just making the little cat more agitated. The vet said “oh, maybe I should have washed my hands after working with that dog just now.” She then continued to handle the cat without washing her hands. The handling of the kitten did not seem professional in the least bit. It was a good thing I had a towel already in the crate, because our vet quickly grabbed that to assist in holding the kitten. Once all the easy checks were done, I realized I didn’t even know what she was checking for, she never said. It was just a very stressful experience up to this point so I forgot a lot of the questions I had going into the visit. After that, the doctor left the room for another 10 minutes, and when she reappeared, it was another staff member who just barged in without any care almost letting the kitten bolt out of the room. The staff member quickly slammed the kitten against the wall with her foot and very forcefully tossed her on the table and held her down. This put the kitten into a terrible mood, obviously, but the staff member with plenty of attitude towards us barked, “shes gonna be mad all day.” As if to say, good luck with that… thanks for absolutely traumatizing my kitten… so now that the kitten is completely out of its wits scared, the vet tries to give her two shots. I felt so bad for the poor kitten. The staff member was using brute force on my little 6lb kitten to hold her down to the table while the vet tried to give the shots, but the kitten was kicking the vets hand so it was very difficult. When they finally gave her the two shots, the staff member started yelling something that I could not understand. I thought she was saying “crepe” or “grape” and then she finally yelled “get the crate.” There has got to be a better way than the violent methods they used on my little kitten. The poor poor thing is going to hate vets forever because this incompetent staff cant handle animals with care, compassion, or even in an intelligent manner. We didnt even get the information that we went for because the whole experience was so chaotic and not well thought out or prepared that the questions were forgotten. Finally, when I left, I had to talk to the same receptionist and she did not acknowledge me at all. I wasn't sure if I was in the right place so I finally asked if I was supposed to be working this out with her and she said “well do you wanna pay?…” I cannot believe how rude the receptionist was. I of course said “yes, of course I want to pay, I just dont know if I’m supposed to be working that out with you,” because she never looked up or said anything to acknowledge me. Last thing is that she asked if I wanted to schedule the next visit and I’ve never said no so quick and firm. It was a 0/10 experience. Unfortunate, because its a great location and building.

posted: 07/20/2023

They worked me in for an urgent appointment on a Saturday for my dog Oliver. We have not been there before, so to have them help me out was awesome. They will be our new vet since we recently moved to the area. Super nice, affordable, and caring to my pitbull. Thanks so much!

posted: 04/20/2023