Banfield Pet Hospital

We purchased the wellness plan and paid extra for the flea and heartworm medication add on. They're good with the wellness plan, but you're better off ordering the flea medications somewhere else where there's better tracking and you actually get what you paid for. They give you 6 months dose when you go in for an appointment, we didn't decide to sign up for the flea medication until the second appointment a month in, plus we didn't give the medication to our dog during winter when we didn't go out a lot, so I didn't remember to ask for more during the second wellness check 6 months in as we still had more at home. When I went in to get more flea medication as we finally ran out, they claim that they gave it to us during the second wellness appointment when they didn't, and they are certain that they gave it to us because they didn't put in a note to say that they forgot. How are you going to remember that you forgot??? And they don't have you sign any acknowledgement that you received the medication, but you are being billed every month for it. So we've paid for 11 months worth of the medication but only got 6 doses, and that's over $100 going to waste.

posted: 08/10/2023

My appointment was easily scheduled and the receptionist was helpful. We were seen on time. The vet was professional and respectful. The office environment was pleasant. My dog is doing great on his meds.

posted: 07/12/2023

The value for the "Wellness Plans" offered just wasn't there. The plan purports to cover anything else needed for the pet however we were nickel and dimed for anything beyond the very basic annual screen. Getting out of the contract was difficult as the corporate office tries to upsell you. I think there are more cost effective options locally.

posted: 05/10/2023

The staff was friendly and very helpful. It was a recommended location to pick up prescription dog food.

posted: 04/11/2023

I specifically asked for an appointment where I could stay with my pet during his annual physical. The receptionist acknowledged my request and repeated it back when finding the right time for the appointment. Upon arrival, they took him to the back room and said I wasn’t allowed and they don’t offer that option. Completely different than what I was told over the phone.

posted: 11/22/2022