Banfield Pet Hospital

I wanted an in-room comprehensive because my kitty is afraid to be left. So when I arrived, the comprehensive was technically in room, but they brought my kitty to the back. He was gone for over an hour. I spent over 2 hours in the room waiting for the doctor. I thought this location would be better than others, but clearly I was wrong. I have 6 more months left on my contract, and after that, I will be searching for a different fact.

posted: 09/24/2023

There are very few really nice vet techs at the Clifton, namely Nicky, who was very kind, sweet to me and my dog. The vets were also communicative and polite. I was satisfied with their services, outside of the few times they wanted to do tooth extraction with my elderly dog. Ummm no, I'm not paying you do high risk surgery so you can make Banfield $$. My biggest problem is the once my dog was put down, the cooperate offices of Banfield told me that they will continue charging me for my wellness plan. I was verbally told that I could cancel my wellness plan after my dog passed when I first signed up (which is "technically true"). BUT they omitted the part where they lock you into a full 12 months of installment in a written contract. So even my dog is dead and I paid thousands of dollars to Banfield out of pocket (outside of their discounts), I still will continue to make payments for the wellness plan. Sneaky and greedy...especially since I just paid $314 to put my dog down and to get him cremated.

posted: 03/29/2023

This particular Banfield location is a true diamond amongst gems, largely in part due to Ariel taking such excellent care of my cat and I. Niki and Kendall are superb as well, providing a very hospitable and friendly atmosphere. All procedures were done flawlessly, to ask for any better service would be selfish on my part. Thank you Dr. Moradian for that 😌 Should you find yourself in need of veterinary assistance, you’d be doing yourself a disservice not getting it done here. Keep doing what you’re doing 🤘🏼

posted: 12/10/2021

If I could rate this place 0 stars I would. My beloved dog got diagnosed with diabetes. He had to do at home treatment. They didn't give us any needles to inject him. He was doing treatment for a while, and he was getting worse to the point he became blind we then noticed the insulin they prescribed him was EXPIRED a year before . Once we complained they didn't care and still charged for a new correct bottle. It was too late for my poor boy he was no longer the same and was getting worse and worse each day. His body was rejecting the medication and his temperament changed. He was 13 years old but still acted as if he was a puppy. He was always active and never rejected food or people. That all changed. He use to be so happy filled with life, but his sickness got to him and made him depressed and weak. Unfortunately my poor boy went over the rainbow bridge way too soon. I strongly believed if he was prescribed the correct medication in the beginning he would still be here.

posted: 10/28/2022

Atrocious service and corrupt business practices. They did not have the medicine our dog needed, despite discussing it with them the day before when they called to confirm our appointment. They administered far more tests than we asked for resulting in an absurdly large bill (over $500 for a routine checkup and 2 shots). They kept our dog for 6+ hours and would not allow us to be with them, despite our dog's medical condition and the stress it causes him. We thought it would be convenient to join Banfield so we could see vets all over the country without needing a new checkup each time, but this is the third Banfield we have had a horrible experience at. They overcharge, the vets refuse to see you and sometimes won't call you, they have very high wait times, and they're constantly pushing additional tests that we don't need.

posted: 07/18/2022