Town & Country Veterinary Clinic

I was traveling with my best pal, Elvis. His allergies were making him miserable. Took a big detour to go see these folks because they are 24/7 and we're able to get us in. Didn't have an appointment, just an ETA. We had to wait awhile because there were scheduled appointments for other clients. I got a little impatient, but then realized what an awesome place this is and how lucky I was to get in with very little notice. Thank you so much! Elvis is feeling great and I am so relieved. Dr. Bailey and the whole staff were great. I live about 800 miles from this place, so probably won't be scheduling any appointments any time soon, but if you have an emergency or live in the area, you should check them out. The facility is welcoming and super clean too. Thank you again! ❤️ Michelle and Elvis

posted: 08/09/2023

My 4 year old Husky was bleeding from his gums/tooth. We took him in thinking (along with the vet) that he had cut his gum or had something stuck in it. We were all in shock to find out that he had ZERO platelets and was basically bleeding to death. Everyone was very concerned and informative about his condition. He was in ICU for a week. He had two blood transfusions and a platelet transfusion. These wonderful doctors saved his life!! As I told them, I don’t care about the money. I care about my dog. If he had a fighting chance- do whatever is necessary. Everyone was amazing! From the greetings when I entered, to the regular phone calls for follow ups. I was able to visit him every day for a week. They all loved him and he loved them. He knew they cared. They even hand fed him fresh chicken when he was too weak to eat! I can’t thank them enough. One of the vets reached out today to check on him because she hadn’t been there when I had taken him for his follow up bloodwork. Yes, I will return Yes, I would recommend them to anyone. The staff is compassionate, educated, and in the right line of work. Thank you all and God Bless!!

posted: 06/28/2023

As a former employee at Town and Country, I was very disgusted by the management, the way clients and employees were treated, and the way the hospital manager favors certain clients and employees. I was very grateful to get an opportunity to work there and see what actually happens inside the walls of Town and Country. A lot of people do not know that Town and Country offers payment plans if not getting approved for Care Credit, why is it not known? Because they are very money hungry and if you don't go there very often, you either take your dying dog home to suffer, or we will euthanize. I will not blame the Veterinarians, I will not blame the vet techs, they all have to have approval from the manager. It was very sad and disappointing. I started working there in hopes that I could see amazing miracles, instead I got a slap in the face. I was fired due to having to go to the doctor because I was sick. I appreciate that they showed their true colors. My dog will no longer be a patient there. And I would like to apologize to every single client who had gotten very angry with me due to the way the clinic treated them and their fur baby. Town and Country is money hungry, I felt bad for chasing people just to get them to pay their bill. Thank you Town and Country you guys taught me an amazing lesson, I do not recommend that you take your pets here, if you have an emergency please please go to Virginia Tech or Roanoke.

posted: 08/08/2023

Yesterday Aug 24th 2023 our dog was bit by a groundhog. We rushed her to Town &Country calling on our way to advise we were coming in as they are our regular vets as well. When we arrived we were taken back very quickly and Oreo was examined. Dr Graham came in and talked to us and told us what needed to be done. We left our girl for a minor procedure but were quite worried still. Dr. Graham called us before we even made it home to advise us of her blood work and to let us know she was starting the procedure. She called when finished to give us an update. She was very understanding of our fears and explained things quite well to us. I called before I went to bed last night to check on our girl and the staff was so very nice and put my mind at ease that my baby was doing well. When I picked up our girl this morning she was well cared for and happy. The staff went over all her medication and care instructions with me and even offered to help me get her in my car. We are so thankful for Town &Countryas they have been right on top of things with all of our animal and act fast in an urgent situation. Highly recommend them to anyone in the area. Thank you again Dr Graham and staff for all your great care of our sweet girl.

posted: 08/25/2023

They treated us very well. After another vet office did surgery and messed the whole thing up, they helped us immensely. In the end our dog had to be put down but the Dr's and staff were wonderful to us in our time of need. Bravo for the way everything was handled

posted: 09/19/2023