Western Branch Veterinary Hospital

Needed our new pupper checked out and needed a new vet in the area. We were able to get an appt easily and within the week. Vet techs were friendly and professional and the vet is super nice. I liked that he took the time to show and explain things to me so I fully understood what was going on. Will definitely be using as our regular vet!

posted: 09/09/2023

Loved it, as usual. Dr. Porter is the greatest. Our little Abby is going to be ok. Hoping we won't have to have her operated on. She's so sweet. The staff is awesome. They all love animals.

posted: 04/15/2021

The staff is very friendly and the doctor is very patient and knowledgeable. She answered all of my questions and was very patient with me. I didn’t get a sense that she was trying to rush the conversation- I felt she was really listening. Although it would have been nice to ultimately go in with my pet- with little children at home- I had four littles with me at the time of the appointment, curbside service made it possible and bearable with kids in tow. If its wasn’t for this, the whole experience would have probably been a nightmare. I guess curbside is really great if you are bringing more than just your pet.

posted: 11/03/2022

We’ve been coming to this vet since 2015. Our time here has usually been pretty good, even throughout the curbside appointments. However our most recent appointment was not a good experience at all. I waited for 30 minutes after I called that I was here and then the appointment took another 35 minutes after they took my dog back, then over 10 just to get the receipt. There was no explanation or even mention about the wait until I asked the vet and was told there were sick pets ahead of us and things got backed up. The entire appointment took an hour and 15 minutes. In addition, everyone except the vet called her a he. There does not seem to be a lot of emphasis on customer service anymore. Hopefully this was an outlier experience, if this is the new norm we’ll be looking for a new vet. The only reason this is 2 stars and not 1 is because the vet was very knowledgeable and answered all of our questions.

posted: 08/01/2022

Great staff and Doctors. Always caring and gentle with your pet. My kitty Oscar is 12 yrs old and we've been bringing him here since he was a kitten. Crystal, the girl who took Oscar inside the office and brought him back out was soo sweet. She treated him like he was her own pet! Very loving, and kind. Thank you Western Branch Veterinary!!

posted: 06/28/2022