Ashburn Village Animal Hospital

I have visited AVAH for over a year now, we have 2 cats (both adopted from Loudoun County), my sister has 1 cat and we have loved the staff and previous Vet. I do know that they have 1 veterinarian (Dr. Murphy) who comes in on Wednesdays and Fridays to help with days off for regular Vet. I would like to start off by saying that there are several very kind, sweet, professional front desk and assistants. Previous vet visits have been amazing and great. However, I am truly disheartened from treatment/service my girls and I received today, with the following: 1. The assistant that greeted us for the vitals was not warm and welcoming. They seemed bothered and annoyed, which was disappointing. Once they saw I was giving them the energy they were giving me, they did change their attitude a bit and was talking to the girls. 2. Once Dr. Murphy came in to see the cats the whole energy was aggressive and uncomfortable. She was rude, gave a bad attitude, and was not kind at all- she gave a looking down on look to them. I know this was not just me because at the end of my visit I asked the assistant for the office manager information and they said: was everything okay? Then I went on to mention that everything was fine but the doctor was very.. and they finished my sentence with : intimidating? I said yes but also rude. They did say, yes, they understood and went off to say that doctor is not permanent only as a sub in. I am a local and enjoy visiting the offices around my home, but I am definitely thinking of looking elsewhere on top of the high prices. If the services are amazing I am always willing pay. Definitely sadden by the lack of welcoming feeling as it has been different previously. We all have our days so I get it with Staff, but Dr. Murphy will not be seeing my girls ever again. Looking forward to meeting the permanent Doctor on my next visit in a few weeks. Totally willing to give an updated review. Picture below of us in the room today.

posted: 04/07/2023

Fantastic, polite, and thorough staff. Did not blanche at sight of 100 lbs of well-behaved dog. Answered all my questions about neighborhood fox and mange. Called back next day with lab results.

posted: 09/14/2023

They were great with my very anxious Aussie. The techs and the vet were super careful with giving my dog her vaccines and advising on updated information on dog food and heart disease. For as long as we live in the Ashburn area, we’ll be going to this vet.

posted: 02/25/2023

I've taken my dogs Choo and Cinderella there a few times now and won't take them anywhere else. The entire staff are super friendly and passionate about what they do. Really makes going there worth the drive. Although they aren't far away the vets in the local area just don't compare. Today I took Choo because he has been having what appears to be muscle spasms and while we were in new york he stopped eating and drinking for two days. Hes elderly so scared me thinking the worst! Took them to the vet today and I dont know if its Murphys law but Choo started acting more like himself. Perhaps he mo wasn't a fan of new york. All I know is this morning I thought the worst and now he's getting back to normal. Thank you so much. Your guidance and advice is beyond anything I can put a price on. Your care for animals goes well beyond just that. You truly care and for that I thank you.

posted: 10/05/2022

Took my dog her to get her spayed and the receptionist and the veterinarian definitely put my mind at ease while my dog was in their care. They answered every single question we had and were very helpful throughout the whole process and even afterwards for what to look for when it came time to bringing her back home. Truly a good experience and was really affordable compared to other places I looked into for this procedure.

posted: 12/27/2022