Banfield Pet Hospital

I wish they had better service. They normally fail at giving you a summary of your visit or the answers to the questions that you ask the vet about your pet. Basically paying for nothing. I’m very disappointed and looking for somewhere else with a better service to take my pets.

posted: 05/20/2023

They always take such good care of my little doggo. They go above and beyond to make sure that my little guy is taken care of. I called them 5 minutes before they closed with a question about a tick and they stayed late to help remove it. On a separate occasion, they helped my pup feel better when he had a skin infection.

posted: 05/27/2023

If I could give zero stars and still post a review i would. My friend came here because her dog had gotten into chocolate and they wouldnt do anything until 3 weeks later. When she got there they kept telling her she needed to put the dog down repeatedly even after she asked them to give her a minute to make a phone call. They weaponized the payment against her amd her poor puppy was failed. They did nothing to actively try to help her. Horrible place and horrible staff. I highly recommend not going here.

posted: 06/23/2023

Unfortunately, this banfield pet hospital isn't what it use to be. I have been going to this location since 2017 when I moved to the DMV. At that time, the customer service was great and the vets were super kind and helpful. I dropped off my pet this Tuesday 3/28 for her appointment and was told that pick up was from 3:00pm to 5:00pm EST. Typically, the vet will call with updates on bloodwork and provide an overall assessment regarding the pet before pick up. Well on this particular day, the vet called me at 5:05pm. When I arrived at the Banfield there was one person at the front and line of individuals waiting for their pet. When I got to the front I requested an update as I did not hear from the vet before pick up time and was concerned. I was told that the hospital was backed up that day and the vet would call me soon. The vet did call and explained that I needed to bring back a sample, however no other instructions were provided. After I spoke with the vet I proceeded to wait 50 minutes to receive my pet. I had to get back in line and ask when I would receive my pet. When I finally got my dog back I was given eye drops. I had to kindly tell the tech that I did not ask for eye drops and was told to bring back a sample or urine. I asked the tech if there was a cup or something she could provide so I can bring back the sample. I was given a small syringe. I got back in line and told the young lady at the front that she never checked me out for the day and I wanted to pay for the service so I did. Today, Thursday 3/30/23 I went to the hospital to drop off the sample. I was asked if the sample was refrigerated and I told the young lady at the front that it was not and I never received those instructions. Frankly, this hospital is constantly short staffed and instructions aren't clear when provided. When I speak to a vet they always seem to rush you off the phone. In the past, my appointments at this location have been cancelled without my authorization. When I asked why, I would be told there were system problems. During my last visit I asked for an estimate for a procedure and was told that I would receive it in 24 hours. It's been 48 hours and nothing. Don't waste your time here.

posted: 03/30/2023

Banfield Pet Hospital cares so much about your fur baby and will surely care for them like they are family! My dog had a severely split injured toe nail that occurred after hours. The next day first thing we dropped him off to be evaluated and taken care of. With no appointment I was able to drop him off and he was scheduled for surgery the same day. This boy came out a happy camper and much more like himself! Dr. Edwards and his medical team truly give each pet the care they need. If you’re looking for a Banfield location with caring and loving staff look no further!

posted: 01/27/2022