Animal Care Veterinary Hospitals (West Haven)

We took our beloved Cinnamon to have him put to sleep, knowing this was a difficult and sad time the staff was amazingly sweet and supportive, even allowed us to exit through the back, then sent this awesome and sweet card signed by some of the staff. Thank you for helping us put our sweet baby boy to rest with such professionalism and care.

posted: 08/14/2023

Absolute lifesavers! Dr. Madsen was wonderful for my yearly checkup with my cat Ava (calico shorthair) the morning of 7/17, he was extremely knowledgeable and answered all my questions, and got her in and out of the appointment without delays. The front-end staff were very professional and wonderful, especially as I was having issues that kept my other cat Toothless (black longhair) from coming to his appointment. Toothless was having a medical emergency on 7/15, and when I received word the afternoon of 7/17 from the emergency vet that he needed emergency exploratory surgery. Dr. Madsen and Dr. Talbot worked to get him the surgery he needed that same day! They saved me the $4k-$6k bill that the emergency vet was quoting me, and Dr. Talbot was able to perform the surgery along with an overnight stay and all the care Toothless needed for under half the cost of the emergency vet. Dr. Talbot was also great in giving me updates about Toothless' condition along the way, and answered all my questions when I picked him up the day after surgery. He even wanted me to call the next day and give an update about how Toothless was doing at home, he really cares for his patients! Toothless is now home and recovering from surgery wonderfully. The entire staff at ACVH is awesome, especially the front end staff and Dr. Madsen and Dr. Talbot who had to deal with me while I was a nervous wreck, thank you guys for working to save my cat! Toothless is still deciding how he feels about the ecollar 😅

posted: 07/21/2023

I’m really conflicted in writing this review. Normal annual wellness and vaccines, this is a great place to go. Surgeries not so much. We left this clinic years ago after a surgery gone wrong. When I picked up my dog covered in her own blood, because, “they didn’t have time to keep an eye on her”. This resulted in her having to go through surgery to repair the damage. I decided this year, I would go back and use their services and give them another chance. We got vaccines and everything went well. I felt confident in giving them another shot in treating my dogs with more than your basic check up. So, I called today to set up a spay for my dog. I wanted it 3 months out. They asked for $100 deposit. 3 MONTHS OUT!!! Are you kidding me?!?! I get asking for a deposit. But not 3 months out. Needless to say, I guess it’s a matter of 2 strikes you’re out.

posted: 07/18/2023

On behalf of our family we want to thank (ACV) for the love, care, and professionalism each team member offers. We lost our pup Mieko in March 2023. We lost our second pup Noah September 2023. In both cases we were given the greatest care in our time of need. I wasn't aware of the LIGHT they turn on when a love one passes. This was such a blessing. You guy's are the best.

posted: 09/27/2023

I took my cat there because he was in a lot of pain they refused to help him with any pain medication becouse our cat had kidney problems. He was 18 years old and we wanted him to be with us at our home when he passed away but that ain't possible with them they gave us Neurontin which calms the nerve down after giving him less than what they suggested one dose he went down couldn't walk couldn't lift his head. Meowed all the time in pain. when I called them and told them about this they said oh just double the dose. Our beloved cat never recovered from what they told me to give him ridiculous we had to put him to sleep

posted: 01/02/2024