VCA Animal Hospitals Urgent Care - Sugar House

My sister’s poodle passed away in his sleep last night. Because it’s Sunday, her usual vet wasn’t open. We found this urgent care, and called them to see if we could bring his body in. They let us come in whenever we were ready, and gave us all the time with him that we needed. They gave us a doorbell so we could alert them when we were ready for him to be taken away. They were kind and loving from the second we walked in the door, despite not knowing us, or her sweet dog. I wish I had gotten the names of the technicians who helped us, but everyone was so kind and attentive. They gave my sister space when she needed, and showed her options for beautiful boxes for his ashes, and a porcelain paw print. I mentioned that she was planning on getting a print of his nose before he passed, and they let us go to Michael’s, get an ink pad and some paper, and they were so kind to go get a print of his nose and all four paws for my sister to keep. They let us stay as long as we needed, and even provided some snacks, coffee, and other drinks while we waited. I have never had such tender care at a vet. Their patience and attention was unmatched. We could not thank them enough for all they did for us today. This was one of my sister’s most difficult days, and they made it so much easier with their kindness and gentleness. We have always loved all VCA locations, but this one really went above and beyond.

posted: 10/20/2024

This urgent care clinic has such a wonderful team who took great care of my beloved 12 year old kitty who had a terribly big abscess on his chin and needed immediate help. They were super quick and very sweet during such a scary time for us. What I really liked was that you could check in digitally before you even arrived so you'd get to hold your spot in line saving waiting time. Over all it was a great experience and I greatly thank the team who helped us.

posted: 07/26/2024

I messaged them on their website to asked them some questions about what was going on with a kitten I had recently rescued, my poor kitten had a huge abscesses on her tiny head. They were able to take me in the same day, and the process was very user friendly and straightforward. When I got there they took us in to check out the kitten and they were so gentle and kind like it was their own kitten. They cleaned him, gave us options and recommendations on the best treatment and medication, the staff and Dr. were amazing, definitely the best care my kitten could have received in that scary situation, he was in pain and had so much puss. Thank you Dr. and staff, we need more people like you that have the love and knowledge for animals. I would definitely recommend after the amazing recovery our kitten is having and the care you gave us. Oh! And they also let us know that we didn't have a girl kitten, he is a BOY! So that was a surprise and funny moment, they also gave us a tiny cone for his head, everything he needed, we are really truly grateful, thank you.

posted: 10/02/2024

I was thrilled with the care me and my kitty received here yesterday. Everyone we interacted with was kind and listened to me, and really cared about my cat. Dr. Bullet was fantastic, I wish she could be our primary vet!! Thanks VCA

posted: 08/09/2024

The wait was horrible! But their help was great. After checking in online we had to wait about 4 hours. The vet and get tech helping us was more than amazing and the vet knew right away what was going on after checking him. She had some blood work done on our dog and we immediately was referred to the 24 clinic from his results. Unfortunately it wasn't the outcome we wanted, but ANY VCA will always be my go to and recommendation. Their care for animals and us as owners are loving and understanding.

posted: 10/02/2024