Banfield Pet Hospital

My 15.5 year beloved dog is in great misery. Jasmine answered the Banfield phone, I told her, I knew I needed to pay for an appt and it was time to have my dog put to down. Jasmine put me on hold. I waited for 10 minutes for her to come back. When my dog is bleeding from a tumor on his left chest, restless and shivering, it is time to give him peace and comfort. Jasmine never came back on the line. I will try and find help elsewhere. It has been many months and I love my dog so much. LIFE IS ALL ABOUT HOW YOU TREAT PEOPLE. And for me this is one of life’s greatest sorrow…

posted: 11/29/2024

I really enjoy the convenience of this office and the hours and appointments are flexible. I have brought in my cats for a variety of treatments, one for a dental surgery and one for a spay. They did a great job listening to my concerns and addressing my pets unique needs. The wellness plans are very expensive. I will continue to bring my pets here for care, and would recommend for the convenience and for the kind nature of the staff.

posted: 09/25/2024

We have been Blessed to have the Waco Banfield team take care of us for over 14years. They have taken great care of my 3pugs & myself.

posted: 04/03/2024

I visited Banfield with the stray kitten I found on June 11th to confirm the absence of ringworm, and the test results were negative. However, on June 25th, I noticed two abrasions on the kitten's cheeks and scheduled an appointment for him on the 26th. During the appointment, the veterinarian used a black light to examine the kitten due to my concerns that it could be ringworm. Despite my concerns, no additional tests were conducted to determine if it was ringworm or another condition. The kitten remained at the clinic for several hours, and I was charged an exam fee for the black light examination. When I picked him up, I was told he would not need any treatment for the wounds, but the following day, his condition rapidly deteriorated. The emergency clinic prescribed antibiotics, an antifungal medication, and wipes to help him recover, which were effective. My recommendation for this vet is limited to straightforward treatments; for more complex cases, I believe they may not go the extra mile to help the animal.

posted: 07/18/2024

Today the Bainfield location in Waco refused to see my puppy, she was scheduled for this coming Saturday as the soonest appointment, I was informed yesterday 6 of the 9 in her litter had passed from Parvo and she needs to be tested immediately! Although she has no symptoms I took her to get tested and explained the situation to the tech, she went to speak with the Vet and came back to explain the Vet was refusing to test her because she was booked for the day, even though there was no one there and they had just opened! Do not take your pet here if your care about them as this location has no compassion for your babies.

posted: 06/19/2023