Banfield Pet Hospital

We love Banfield Pet Hotel & Hospital! My Teddy has been going to both since he was a puppy. He is naturally a shy dog, but he is always excited to go to our appointments here. We have always had a grays experience and feel comfortable knowing he's in good hands.

posted: 02/03/2024

We love the doctor, technicians, and staff at Banfield Pet Hospital. Located within the Petsmart Banfield Pet Hospital offers emergency and routine medical services for most pets. We transferred our Banfield plan to this location after we moved to the area and after asking around - everyone spoke highly about the level of service and care- and they were spot on because it’s great. They are very knowledgeable and caring, they pay close attention to what is going on and give 100%. Hands down our favorite pet hospital for general veterinary services and care.

posted: 12/17/2022

I initially tried to go to the missouri city location and was unable to be seen because their system was down and that was not a problem because I understand that. So i traveled to this location, sat in traffic and all so my dog can be seen and I approach the tech in the front of this location asking for my dog to be seen and she immediately tells me they don’t take walk ins which is so weird to me because the last location i was at took walk ins, so why does the one 15 minutes away not take them? So then i challenged it and asked her and then she changed it to they don’t accept walk ins in the afternoon? Also she stated since it was 20 minutes until close my dog could not be seen unless it was an emergency? What kind of standard of care is that? When is the cut off time? What is the latest time i can bring my dog in so he can be seen so it is not such an inconvenience to you all? Imagine if you went to your doctor and they said that? I work in human healthcare and know that is unacceptable and not a standard of care. To make matters worse I call to complain and someone answers the call then hangs up. I will be reporting this to the corporate office.

posted: 04/03/2024

I love this location. The staff are very friendly and helpful. I sometimes feel like I am there every week. I am the pet parent that runs to the vet for a weird cough. These guys are always there to help calm my nerves.

posted: 03/31/2024

Great payment plans for new puppy owners so you wont have to pay so much upfront, however, they wanted $500 for spay/neuter and that did not include the antibiotics or cone - those were extra. Staff is friendly though.

posted: 03/17/2024