River North Small Animal Hospital

I have never had a better vet experience than here. When I took in my cat, they took the time to get her lots of pets and treats. They made sure to make her feel loved. The vet and vet tech were both very patient and took the time to explain everything as well as answer all my questions. I would definitely recommend taking your fur baby here.

posted: 06/29/2023

We brought our two senior chihuahuas to this clinic when moving to town. Without an emergency vet in town we were drawn in by the 24-hour phones answered thing. Make no mistake--this is NOT an emergency vet. When our 9 year old pup was having a major health event that led to her death (a head trauma on top of a terminal illness), the phone was not answered. When our call was returned we were just told to drive to I-20 animal hospital (we were already driving there, and she passed away that night). She had been having multiple seizures a day for over month by that point, which Dr. Harrington had treated using a pricey fish oil, a special food she couldn't even eat, and a gentle seizure medication which did not ease her suffering, among other things (which is shocking considering the I-20 vets said she most likely had a brain tumor or aggressive encephalitis). Recently we brought our remaining dog in to River North for routine bloodwork CBC panel and this cost over $300 (that didn't even get us an exam btw). Calling around, this was over 3x the price of other vets (we have since switched). This is also frustrating because we had complained in past visits that we were not given an estimate, and at least once when we were, all kinds of extra charges were added that we had not okayed and were not necessary in our opinion. tl;dr - we appreciated the kindness of the people here. They seem to care about pets. We have questions about the care our late pup received. In our experience this was an expensive clinic compared to others in town (we have worked with two others). It's not an emergency vet.

posted: 02/13/2023

Absolutely the best Vet around! Plus all the staff is wonderful too! Dr. Herrington is extremely knowledgeable, kind, caring, compassionate and friendly. When my Boxer was a puppy she had pneumonia. I really didn't think she was going to make it. Dr. Herrington helped save her. I'm forever grateful! She did an excellent job with neutering my other Boxer and removing a tumor off his ear. I trust her completely with my fur babies. She takes the time to explain everything and answer any questions you may have. This is a place that treats you like family. Highly recommend!

posted: 08/08/2022

I recently visited RNSAH and I hands down had the best experience ever at a vet clinic! When I walked in they kindly greeted me and my dog and handed me a simple and easy new patient form to fill out. They then promptly took my dog and I into an exam room. The tech was very kind and easy to talk to. She asked thorough questions and was very knowledgeable. They completed a heart worm test and administered vaccines in a timely manner. They also treated my dog with patience and kindness which is very important to me because my dog gets anxious and sometimes has aggressive tendencies. Which I was very impressed that he did not bark or growl at the staff. The vet also came to the exam room in a timely manner and gave me a brief overview of my pet’s visit. She answered any questions I had and was very kind. They also gave me a cute file folder with my pet’s name handwritten on it, lots of informative papers in it, and a rabies tag with his name and my phone number on it. Lastly, my pet was a bit nervous and was blocking the exam room door so we could head out. They kindly accommodated to us and let us pay in the exam room. No other clinic I’ve ever been to has been this detailed oriented and accommodating to my pet and I. I am so glad I decided to go to this clinic and will definitely be back. I would highly recommend this place to anyone needing to take their pet to the vet.

posted: 07/22/2022

Saved my miniature schnauzer's life after a critical cranial fracture from a horse - he was in shock from blood loss. Amazing care, couldn't be happier and more appreciative and Black Jack is on the mend. 💙

posted: 02/08/2020