Canyon Creek Family Vet

I needed help last minute with my cat and the staff at Canyon Creek were so nice and accommodating. They worked me in quick and made sure my baby was well taken care of. The vet was very understanding and I dont feel like we were pushed into doing anything unnecessary. I felt like they not only cared for my cat but also me as a worried pet parent. I will be going back!

posted: 08/13/2023

They got me in right away. Bedside manner from vet for my puppy was great! Super sweet receptionist! I was so comfortable that I made an appointment for my other 2 pets☺️

posted: 06/06/2023

The staff at Canyon Creek went above and beyond to help treat our dog Aries when she contracted parvo. We are VERY thankful for everything they did to help. We highly recommend them as a facility.

posted: 08/10/2023

My dog was suffering from very irritated skin from allergies, and he needed a refill of his apoquel prescription. So I took him into the office because he desperately needed it that same day, and I wanted to show them why. After the front desk person went to ask the dr, they came back and said they wouldn't give me a refill because it had been more than 6 months since my dog had been in for a well visit. I told them I would bring him in the next day if I could just get 1 pill to last him until tomorrow. Instead of having any kind of sympathy for the pain my dog was in, the dr refused me the 1 pill until I came in the next day and paid for an office visit. Mind you, she never even stepped out of her office to talk to me herself, or to see the pain my dog was in. The front desk person told me I had to drop him off early that next morning so they could fit him in, in which he would be left in a kennel most of the day which he is not used to. But since I was given no other option, I had to put my dog through more discomfort in order to get the medicine that would help him feel better. So I dropped him off at 7:45 the next day, and was called by the dr later that afternoon to pick him up. All she did was try to upsell me with antibiotics and flea medication over the phone. I told her I order his flea medication online, and I didn't think antibiotics were needed (because the apoquel has worked just fine by without antibiotics for the past 3 years that I've been giving it to him, even though the dr was trying to convince me it wouldn't be as effective without them). Once I arrived to pick him up, he was very anxious from being left in the kennel all day. There was a bag with his medicine in it waiting at the front desk for me, with a written prescription that I didn't ask for inside. (I usually order the medication online because it's cheaper than buying it from the vet). So when I went to order his apoquel online, a written prescription wasn't an option for online submission. It had to be called in and verified, or you have to mail in the written script, which adds an extra week to the time it takes for the medication to be filled. So I chose the option to submit the vet's contact information so they could approve the script over the phone. The doctor then denies the online request because they gave me a written prescription that I didn't ask for, and never even called to tell me they denied it. So once I realized my online order was still on hold after a week, I called the office and they told me they wouldn't approve the online request until I drove 40 min out of my way to bring the written script back to the office. ....Following my yelp review, I was contacted by the office manager Lori. Not to ease any of my concerns, but to defend the way they handled the situation. Patronizing me, telling me I know nothing about how a veterinary clinic works. I've studied dog nutrition extensively for the past 3 years, and I understand that they push unnecessary medications and vaccines in the entire healthcare industry (which I've worked in for the past 15 years myself, and just stepped away from because they push for profit instead of advocating for patient care) so I'm not blinded by the fact that it is no different in veterinary practice since they are taught by the same institutions that are funded by the pharmaceutical industry. All pet owners should watch the documentary 'Pet Fooled' to see what's happening behind the scenes that we aren’t told about. Bottom line..terrible customer service and repeatedly unsympathetic doctor. I will never go back to this place.

posted: 08/07/2023

It was wonderful meeting Dr. Lucero and all the staff. We have been with Canyon Creek the past 26 years and are confident that we will continue to have the same experience we have enjoyed in all that time.

posted: 07/15/2023