Four Paws Veterinary Hospital

We brought our anxious rescue dog to Four Paws for approximately a year after relocating to San Marcos. On two occasions during that period, we observed Dr. Phillip using an open hand slap to reprimand our dog when she nipped at him. According to him, it was necessary for her to learn. It's worth noting that our dog has not exhibited any aggressive behavior outside of the vet's office, and we had informed Four Paws about her anxiety. We must acknowledge that the rest of the staff at the clinic were exceptional—they were truly compassionate and caring towards our dog, which is why we continued visiting. Since moving and switching to our new veterinary office, we've been informed that slapping a dog is not an appropriate approach to handling an anxious vet visit. Fortunately, we haven't encountered any issues at our new veterinary office.

posted: 07/11/2023

Thank you for taking such great care of my Indy (GSP). Really appreciate your efforts and ongoing communications. You all make me feel like family.

posted: 08/17/2023

Dr. Rosenauer was so kind to me and my 13 year old dog who I had to take in due to intestinal problems. It was icy, and there was no staff, but he was still answering phones and helping people as best he could. He discovered a tumor on my dog and was incredibly patient and sensitive discussing that issue. We have been taking our 2 cats and dog to Four Paws for years. We loved Dr. Phillips and have just as much confidence in Dr. Rosenauer's ability to care for our family's pets. Highly recommend.

posted: 02/01/2023

I’ve been going to Four Paws for years and I’ve loved it. However, the vet sold the practice and it’s under new management. The girls up front were very welcoming and friendly and this review is not directed at them whatsoever. When meeting the vet he did not make eye contact and ignored my handshake. I brought my cat in for a limp, he never explained why my cat might be limping and when asked to explain what the cold laser treatment he suggested was, he responded with “physics stuff you wouldn’t understand”. He tried to tell me my cat was two years older than he actually is, tried to sell me on arthritis medicine (without asking what medication he was currently on) and a teeth clean after I had specifically said I was on a tight budget and just wanted to make sure my kitty was going to be okay. I guess he failed to see or feel the 2 inch abscess on my cats chest that ruptured two days after the visit, even though I specifically mentioned I thought his limp could be abscess related. I loved the old vet at four paws because they seemed to understand animals and animal lovers, they calmed anxiety instead of fueling it, and understood that you don’t have to throw money at your pet in order to love it. There’s no way in hell I’m bringing my elderly dog in there, he would have a field day trying to upsell me. As a pet owner of fifteen years, I do not recommend going here.

posted: 02/02/2023

I wish there was an option for 10 stars! I cannot say enough good things about this clinic! They are truly dedicated to serving and caring for our fur and feathered babies!

posted: 05/17/2023