Angel Of Mercy Animal Critical Care, Inc.

We were faced with the hard decision of helping our senior dog cross the rainbow bridge. It was a very hard decision but ultimately the best choice for our baby since he was not even eating anymore. The staff were all kind and the Dr was straight forward yet compassionate. A week later we received this sympathy card, it warmed my heart, it is nice to know they recognize our loss and offered their condolences, most certainly a gesture you wouldn’t expect or receive from a pet hospital.

posted: 03/11/2024

Here is why I am giving 2 stars. Ok 3. I was happy to see the new facility..its very bright and open feeling. Lots of room at intake. I found the $145 minimum was not true. The charge is, in fact $145 but they charged me $67 additional. I was told I would pay the added fee. I paid the bill. Then, at the exit. The tech told me the $67.00 fee was "optional." I wasn't presented with the option. I was told to pay. Again.. I was not given the option to reject the $67.00 charge. This led to a bitter confront with the exit tech.. After the bill was paid.bI told her to please mention this to the Doctor and higher staff. Please shop for services. Even after hours. Prices presented. Initial visit.. (minimum) $145.00 X-ray and ultrasound $661.00 "Optional" services $67.00 Just be wary that your not supposed to be told what to pay.. without why you are paying it. You deserve a detailed discussion of all options before you pay them. I left feeling cheated.

posted: 06/16/2024

We are new to San Antonio and had an emergency with our golden retriever/chow mix Butter. They were very kind and knowledgeable I was so anxious he’s such a good boy never had any big issues so this was a first real emergency. They were awesome fixed him right up.

posted: 04/10/2024

My heart will forever miss my Doug 4/1/2024 and Chula 5/31/2023 . Angel of Mercy gives my family some privacy to say goodbye to my fur babies. I love how that they take the time out of their busy schedules just to put some thought into a beautiful sympathy loss card. I will forever cherish the cards, along with the great memories I made with Doug, and Chula. Thank you so much Doctors and Staff members.

posted: 04/11/2024

We are so very thankful for Dr. Ridder and her staff. They took care of an emergency with our cat, Callie, and she is hopefully now on her way to feeling lots better. Dr. Ridder and the night vet tech were great and patient explaining everything to my tired brain…haha. They really are Angels of Mercy when your fur baby needs one…highly recommend them!! Thank you all!

posted: 03/08/2024