Premier Vet Care Animal Clinic

5 stars! As a new pet owner, I was blown away by the exceptional service at Premier Vet Clinic. From the moment I walked in, I felt welcomed and cared for. The staff took the time to ask about my cat's name, which showed they genuinely cared about my pet's well-being unlike the other places in the area. The appointment was scheduled promptly and the doctor took the time to explain everything in a way that was easy to understand. The pricing is very reasonable, and I'm confident I've found my go-to vet for all my pet's needs. If you're searching for a reliable and compassionate vet, look no further than Premier Vet Clinic!

posted: 06/24/2024

We recently had to put our dog down. We moved out to Heath a couple of years ago, and making the drive to Rowlett was a little daunting. With that being said, the service we received when putting our dog down at Premier Vet was 10/10. First off, after calling 4-5 different places, no one would take us in last minute on a Saturday. Premier Vet knew our urgency as I was clearly upset and made it a point to get us in immediately, even though they had ZERO openings. The staff was the most caring staff ever. When we got there, they had a spot set up for my dog with blankets, etc. The doctor did an amazing job dealing with not only my pet but me as well. I have taken my other two dogs here for a couple of years but recently stopped due to the drive. That will no longer be the case. Premier Vet will be the only place I will ever take my dogs from here on out. They are amazing, and I honestly can't say enough about them. I've been to a handful of vets, and you will not beat the staff, the doctors, or the care at Premier Vet. I HIGHLY recommend them. They also sent a letter in the mail giving their condolences after we put our pup down. Good job, Premier Vet! Way to set the highest standard you can. Well done!

posted: 07/02/2024

Premier staff is awesome they answer all questions and even give comfort to the parents

posted: 10/06/2024

Madison was incredibly rude over the phone and hung up on me when I was trying to refill my dog's heart murmur medication. She insisted I was giving her the wrong name, even though the bottle clearly says 'Heart Medication.' She basically called me a liar. After 3 years of bringing my dog here, you've just lost a customer because of Madison’s attitude and my fur baby not getting his medicine. Here’s proof of the bottle. I’m thankful that when I called back, someone else answered and was able to refill my dog’s medication. However, I've never been treated like this before, especially when all I want is to keep my dog healthy and alive. I’m incredibly disappointed and, unfortunately, I’ll be looking for another vet. I hope I can get in contact with corporate or someone above Madison. Because this behavior is unacceptable and unprofessional.

posted: 09/03/2024

Always happy with the care my dogs receive and professionalism of the staff. Dr Troy is just awesome :) listens to your concerns and works with you. Everyone is helpful and polite.

posted: 09/17/2024