VCA Ridge Road Animal Hospital

Monday August 19, I called the hospital to see if they had a vet on staff who could look at a rabbit that was not eating. (pretty serious for a rabbit to stop eating). As it was later in the day I was put on hold twice while they looked to see if someone could help. I was asked a bunch of questions to help them determine the severity of the illness. After being on the phone with the hospital for almost 20 minutes, I was asked if I could be there in 10 minutes... I told them I would hurry but I could not guarantee a 10 minute arrival. I was then told the appointment would have to wait to the next day. My daughters rabbit passed away. If they could have asked me to start the drive but let us ask you some questions while you drive or put me on hold while I drove towards the hospital- we would have been able to make it to the hospital in their 10 minute timeframe.

posted: 08/22/2024

Dr. Smith and her staff are so wonderful and show their compassion. My female dog was not herself and as a mother, I was extremely worried. I called Banfield and they could not get her in for another 3 days, so I called VCA, they had me come in the next morning at 8 am. My little girl didn't want to go in (she doesn't like any vet) and she was being very stubborn in the parking lot. A staff member saw me struggling with her and came out and helped. It was a lot for two women trying to get a 66 lb. stubborn Australian Shepherd inside, but we did it :). She was awesome. I can't thank Dr. Smith and her staff enough. I've never felt so good and secure with my dog. Not to mention how much by little girl felt love and compassion from everyone. Went above and beyond. I couldn't be any more comfortable, happy and loved! Thank all of you! I have already sent out messages to all my friends that VCA Ridge Road in Rockwall is the place to go!!!

posted: 05/03/2024

I saw Dr. Smith today for my chameleon since I wasn’t sure what was going on with my pets eye and her other Dr at the VCA Animal Hospital I work at is out on vacation (much deserved). Dr. Smith was so helpful and wonderful. She gave me a packet with useful information about my chameleon and was able to flush out what was preventing my chameleon to see. Ive been home for a while and my chameleon is eating her food with no hesitation now. All in all from the CSR’s to the Techs to the Dr. were all amazing. Thank you again for squeezing us in and treating Texas she may have been spicy but she really needed it! 💕

posted: 06/29/2024

I brought in my 5-year-old Chiweenie (Hershey) who I'd adopted from a shelter a few days ago. She had a very bad cough, along with loss of appetite, and lethargy. Dr Smith saw her and was very compassionate and caring not only toward my dog, but also toward me, as I recently how to euthanize my 11-year-old Chihuahua and have been in a deep state of grief with emotions running high. Dr Smith was very caring and compassionate towards me and also toward Hershey. I recommend her highly and will definitely be bringing my little Hershey back to see her whenever the need arises.

posted: 05/18/2024

We had a great experience at VCA on Ridge. Wonderful vet. I took my fur baby for the free first exam and everything was great. I will definitely bring her back again. Im very happy with the service and friendly staff. Thank you(:

posted: 04/16/2024