Rockwall Urgent Vet

If I could give them 100 stars, I would. The team here is extremely supportive and compassionate. We recently lost our beloved dog, Honey, on New Year’s Day. They were so kind to help guide us through the process. On the day of her passing, they gave us all the time we needed to say goodbye and explained the process well. They have gone above and beyond and I’m extremely thankful Honey had wonderful people who took care of her through this. Recently, we received a wonderful letter with lots of sweet notes from the team. My family is extremely thankful for this and I know Honey is also thankful too. Losing your best paw friend is hard but the amazing team at Rockwall Urgent Vet are the most compassionate and loving group of people you’ll ever meet. Thank you for everything that you do for us. Y’all are truly angels. Many blessings to y’all.

posted: 01/13/2024

My sweet Winnie is sadly a regular. She's a serial counter surfer and is usually here once every 6 months. I'm forever grateful to the entire staff for being so accomadating and swift anytime we need to come in. Christina is a sweetheart. She is so calm over the phone and informative, the technicians are highly knowledgeable. I think this time Karma and Sam took care of Win. And, anytime I speak with Dr. Lomeli it's like talking to an old friend. I know my babies are in great hands. Thanks again to the entire staff! My family and I are forever grateful for this facility. Y'all are amazing!❤️

posted: 01/07/2024

After my husband and I picked up our dogs from the dog sitter (Keisha Turner of The Service Dog Team Academy) to find our golden retriever Brighton incredibly weak and dehydrated, we rushed her to the closest emergency vet we could find. I am eternally grateful we brought her to Rockwall Urgent Vet. ❤️ Despite Brighton having a temperature of 108, she survived thanks to the life saving measures by their incredible team of doctors and nurses. They answered all of our questions, sent us photos and videos of our sweet girl, and even let my husband and I camp out with her in the exam room for hours on end before they officially opened for the day. One of the staff members even held Brighton’s paw when she was anxious overnight 😭❤️ Thank you all again so much for saving our baby and showing her so much love until we could bring her home!!!

posted: 07/06/2023

Compassionate and Supportive Care in a Time of Need I can't express enough gratitude for the exceptional care and compassion we received at this urgent vet clinic. Our family cat fell ill, and the staff went above and beyond to provide kind, helpful, and caring support throughout the entire process. The veterinarians and staff demonstrated a genuine concern for our pet's well-being, taking the time to explain the situation thoroughly and answering all our questions with patience. They ensured we felt informed and supported every step of the way. Unfortunately, we had to make the difficult decision to put our beloved cat down. The empathy and kindness shown by the clinic during this heartbreaking moment were truly remarkable. They created a calm and comforting environment, allowing us to say our goodbyes with the utmost respect and sensitivity. In a time of emotional distress, the professionalism and genuine care exhibited by this clinic were a source of comfort. I highly recommend their services to anyone seeking not only expert veterinary care but also a team that understands the deep bond between families and their pets. Thank you for your unwavering support during this challenging time.

posted: 01/09/2024

Outstanding care for my Shiba Inu, Nori. She was treated with kindness and given lots of love overnight. They have a wonderful system where you can text for updates overnight about your pet they have in their care and they reply quickly. Will even send you a picture! I have never been more confident that my girl was getting the best care, especially for an emergency, in my life. Fantastic communication, excellent discharge information, and they even followed up with a phone call 2 days later. I am so GRATEFUL to the amazing emergency care provided to my little fur baby, my heart! Thank you so much from the very fibers of my being.

posted: 09/20/2023