UrgentVet - West Plano

The staff here is amazing. They are thorough, knowledgeable, and friendly. My Dane had an issue with his nose that other vets couldn’t figure out. Brought him here and the doctor thought of something the other vets didn’t. Now he’s doing great. I will definitely bring my pets back!

posted: 04/01/2024

I very much appreciate how quickly they took me in. The tech was friendly and listened to my slightly panicked explanation. The visit was a breath of relief invited by the calm approach, conversation, and action between the Vet, his team, and myself (and especially the pets for George). Thanks to them my cat got some helpful medication, a treatment plan that was laid out, and helpful recommendations. George is resting well at home and showing signs of feeling better. We are so thankful for their help.

posted: 01/14/2024

Very grateful that these guys are open late.! My English bulldog started scratching his ear uncontrollably and we noticed his ears were draining. We’ve lost a bulldog before, so we freak out with anything going on with him.! They got us in fast, explained everything and were very nice and patient (even if we were the one’s who show up right before closing, sorry ☹️). But our boy is able to rest now, and we feel better that he was able to be treated! Thank you so much Urgent Vet (Dr. Randle and Chandler ❤️)

posted: 02/29/2024

Although my baby and I were waiting there for quite some time to be seen by the vet, everyone was so incredibly kind to both me and my dog. They took the time to let her come to them, rather than rushing through treatment and testing and freaking her out in the process. We were there past closing and the staff STILL took their time and were incredibly patient in explaining her treatment to me in detail and making sure that Lily would be okay to go home. The vet gave me a TON of helpful info that she absolutely didn’t have to; she genuinely just cared for Lily’s long-term health and happiness outside of their clinic. I even got a phone call the next day checking in and making sure that Lily was still doing alright, and they offered any help in future issues regarding her recent treatment as well. All in all, an incredible experience (all things considered LOL) with friendly staff, a price that seemed like a steal for the care and medication received, and treatment above and beyond what was required of the vet and tech staff. I wish I could make them my primary vet and will immediately take my pets here if anything ever arises going forward. Thank you, UrgentVet!!

posted: 01/28/2024

Our Bonnie (female tabby) started to have a problem urinating and just laying around extremely lethargic. Our vet was closed of course because it was after hours. The office was very Nice and very big. They got her right in and started getting her some relief. Unfortunately cost for emergency care is always in the back of your mind and it was so affordable it was insane. Our baby is on her way to recovery. The staff was fantastic. They were very knowledgeable and extremely helpful and caring. I would recommend this location to anyone who needs emergency care for their babies. Thank you so much for taking care of our Bonnie.

posted: 10/18/2023