Banfield Pet Hospital

This is the first time I’ve ever written such a negative review as I usually only write reviews when I’ve had great experiences, but I’m hoping to save other pet owners from the mistake I made. I used their “free” appointment deal to get my new kitten from shelter in to be checked out, mainly to get his rabies shot and some revolution for his incessant itching, which I thought was fleas from the shelter. The only positive thing I can say is that the nurse who helped us was very kind and informative, but the doctor was a joke. They took the kitten in the back with no warning and then wouldn’t bring it back out to us as we waited in a room for almost an hour, which was very stressful for me because there was no reason why I thought they should be keeping my baby kitten back there for so long while I listened to other animals in the back too, howling and crying. By the time the doctor got there after waiting for so long I was a little bit frantic about the fact they had hijacked my pet with no warning and I asked why he was back there for so long. She said, “Oh you want your cat back?” and then disappeared. Those were the only words I got to hear from the “doctor.” She never introduced herself to me, she never gave me any information about my pet. She just disappeared and I never saw her again. The nurse came back, gave me some revelation and told me the cat was positive for roundworm. I was charged what I felt like was an overpriced amount for a stool sample and the medication to deworm. In the meantime, within 2 days of coming home, it was obvious my cat had RINGWORM (fungal - completely separate from the roundworm) and ear mites. I noticed the patches when I brought him to Banfield, but thought it was itching from the fleas, and surely they would’ve done a full examination after taking him in the back away from me and keeping him so long with the other animals in the back. Nope. I’ve had other pets all my life, and I’ve never dealt with such an unprofessional situation at a vet office. They wouldn’t do an examination in front of me, the doctor couldn’t even take the time to speak to me, and they claimed that they had “to work me in” when I made an appointment online; I shouldn’t have been a work in. Maybe that’s why they kept my cat in the back for so long with no word to me, but still that’s no excuse. It’s pretty sketchy that they won’t do an examination in front of you. I ended up having to spend a lot more money to take it to another vet to get all the conditions diagnosed that should have been found in the hour long back room examination at Banfield. The free appointment coupon gimmick really got me in the end. I would advise any pet owner to NOT go here.

posted: 07/09/2024

We love and cherish the team from Banfield. They are always friendly. Explain all they going to do before it's done. Take good care of our furbaby. Keep up the good work folks. And thanks again for y'all services. ❤️❤️

posted: 04/24/2024

Pretty good. I prefer to stay with pet rather than drop off. This way I can ask questions if need be. The vet techs seem to be pretty awesome.

posted: 05/22/2024

I went there yesterday with my dog (first time at this location) everything was amazing! The facility was clean everyone was super friendly. John was the vet tech that helped me and he was absolutely amazing he answered all of my questions and you could tell he loves what he does there.

posted: 01/03/2024

Everytime I come in the staff is helpful and kind, my girl loves going there and they are very thorough.

posted: 06/05/2024