North Orange Animal Hospital

Really care about your animals. My pug puppy broke her arm and had to have emergency surgery. I didn't know how I would afford this, but they were able to help me by putting me on a vet billing payment plan. I was able to pay less than half down and got my fur baby taken care of. Five weeks later, she is running around like nothing ever happened! I'm forever grateful and will never go to any other place for my baby but here. The staff is so friendly and helpful as well. 😊❤️

posted: 12/07/2022

The first time, I used them on October 12, 2023, and they were really nice, and the place was very clean.

posted: 10/13/2023

I’ve been to probably 10+ vet clinics with multiple pets that I’ve had throughout my life, and I’ve NEVER had such a traumatic experience. My small dog is terrified of getting touched/picked up by strangers but has never bit or growled at anyone despite this. At my prior vet before I moved here, the vet and vet tech took their time offering treats to my dog, petting her gently, and handling her gently when it was time for her exam and vaccines. I understand that notevery clinic has the time to earn an animal’s trust in the window of one appointment, but I expected more from people who should have at least a vet tech or assistant license. When the two vet techs came in, they didn’t introduce themselves to me or make any effort to interact with my dog. They didn’t confirm Elu’s treatments or ask anything about her behavior. The female vet tech quickly cornered my dog, sending her into a panic. I didn’t even have time to help her or to explain that she gets scared at the vet. She grabbed her by the collar around her small neck and yanked her into the air by only the collar. My dog was squirming and absolutely panicking. She could’ve seriously hurt my dog or gotten someone else hurt. I have prior training and education in the veterinary field and understand extensively the importance of safe and gentle handling. Yes my dog would’ve been scared regardless, but she would’ve been a lot more calm if they had approached her more gently and given her time to adjust. During this chaos, the other vet tech proceeded to give Elu multiple vaccines with no confirmation of what she’s receiving. The first tech continued restraining her using her collar, which shows a major lack of training or care for the animal. While doing these procedures, they began laughing at my dog when they looked at her terrified face. How cruel is that to laugh at an animal who’s terrified? I asked the vet tech to please scruff her instead of use her collar and she refused multiple times, continuing to argue with me about how she didn’t want to get bit or scratched because Elu growled at her when she first grabbed her (first time EVER). Well I hate to break it to you, but if you handle an animal gently and correctly it’s much less likely for those things to happen. After drawing a blood sample, they didn’t put pressure on the wound or bandage it. She bled everywhere and they didn’t try to stop the bleeding until I pointed it out. Then the two vet techs proceeded to argue over the correct way to stop the bleeding. As they went to leave, I asked who they were since we didn’t introduce ourselves. Didn’t give me their names. Then I clarified what vaccines they just gave my dog. It turns out there was a misunderstanding with her prior vet’s paperwork so they gave her the rabies vaccine when she wasn’t due for it. Thankfully that wasn’t harmful, and the misunderstanding made sense after looking at her old paperwork, but that confusion would’ve all been avoided if they had confirmed her treatments prior to giving her all of the shots. Thankfully, the veterinarian came in afterwards and was very professional. I told him everything that had happened. He only defended his vet techs and wouldn’t apologize for our traumatizing experience, but he did act respectful towards both me and my dog which was a welcomed change. Now I ask you: if you came into a doctor’s office and they started grabbing you without introducing themselves then proceeded to give you shots without confirming what you’re getting, would you be upset? Why treat animals any less than this? They get scared at the vet. They don’t understand what’s going on, and they depend on the staff handling them and their owner to keep them calm. When the staff mistreats them (dare I say - abuses them) and their owners are panicked at the sight of this, this should be a sign to you that your staff needs to be properly trained in handling and treating animals regardless of their comfort level. I will never be returning here and will be recommending agains this place to all of my pet sitting clients, family, and friends.

posted: 05/26/2023

Texas law requires dogs to have a rabies vaccine by 4 months old. This place refused to give my puppy his vaccine until he had his 4th round of puppy shots. He already had one round when when he was brought in. I had the paperwork but they wouldn’t recognize it. Wil not be back and filing a formal complaint with the state.

posted: 06/23/2023

I brought my girl in to get spayed and I was very pleased with the visit. I was very nervous for her but they were very sweet and everything was perfect!

posted: 07/14/2023