Banfield Pet Hospital

The Dr. & Nurses were very good with Sakura it was a very hard decision to make but she was 16 lived a very wonderful loving life! Was glad we adopted her 14 yrs ago! Thank u for always getting her in & talking care of my Saki

posted: 12/28/2023

I have been taking all of my dogs to Banfield and never had a worse experience. Upon making my first appointment the lady was very rude with me trying to get my dog in around my work schedule. I’m new to Texas from Florida & I was sent to the wrong location that didn’t have a Banfield; they made absolutely no effort to help or have grace in the situation. Drove 30 minutes for them to tell me they couldn’t take my dog anymore. I have never experienced such poor customer service at a Banfield, not even a manager to speak with the voice my disappointment and frustration. I will never return to this location.

posted: 03/28/2024

The service, let's say it's complicated , but I was warned about over vaccination and excessive fees by others, but I still wanted to give it a chance. I have 2 very large and beautiful Great Danes. One had a mass on his side that could have just been a mole. To be safe, we elected to aspirate it, and if not working with aspiration, then biopsy it, during his teeth cleaning, & to minimize sedation risks with large breeds. Due to the timing, we had to wait 2 months until he was just at his 6-month teeth cleaning time frame. I was quoted $500 additional with my current plan to biopsy the mass during the teeth cleaning. The other option was to use sedation 2x in 2 months, which was not advised. We were instructed to watch the mass, as we did. It grew a little, and a skin tag appeared. Of course, our dog chewed off the skin tag. It was clean, and I luckily caught the act and intervened. I still go to the appointment for the teeth cleaning, explain the mass and skin tag. I'm then told it would be an additional $2,000 for the biopsy, and to add to it, our monthly premium would increase by 20% per month. I never received any email communication to the increase or any communication that our plan would auto renew. When I signed up, I asked specifically to make sure the plan wouldn't auto renew. When talking with customer service, there was little understanding, no accountability for Banifeilds' lack of communication, or following my direct financial request. I received a ton of excuses for a lack of better explanation. After my sweet boy's teeth cleaning, I'm told there are some issues on his gums that need to be addressed but Banfield San Marcos is unable to address them and I need to take him to a dentist. They couldn't or wouldn't do the skin biopsy for the quoted price. In all, my beautiful big boy was put under anthestisa for nothing, Then I'm told by the Vet to take him else where to receive additional care. That's not okay. If you are unable to provide a full comprehensive service, when a pet owner expresses their full concerns. A pet owner who follows the American Keenel Club , Grateful Paw, Great Dane Club of America, and is a 4th time Great Dane owner, you shouldn't be providing suboptimal care. If a large breed needs dental intervention, you should notice this and evaluate this before putting them under and cleaning their teeth. Especially if you don't have the tools or skills to care for the issue. I took him somewhere else, and all is now fine, but what we went through was unnecessary and unbearable. I thought I was advocating well for our boy, and I have never been this blind sided by incompetence. I'm still finishing up my contract because I hear it's hell to get out of, and I just don’t want to deal with the headache. Even though our boys are being cared for by a different Veteranary all together now. Banfield, I was hoping for more, and you did not deliver.

posted: 02/08/2024

Changed Vet. Due to not allowing someone to go back with our dog, causing more anxiety on Bella. Other than that, no other issues.

posted: 04/07/2024

Bad experience on a follow up visit. It speaks volume when people doesn’t respect my time. I called a day in advance to confirm my appointment. Later that same day Banfield asked to change that time. The next day I arrived early and was told another change in time. Now I’m pressed for time and my only option was to drop off my dog. But to have the audacity to tell me “You need to be back before we close” was another insult. Who’s being inconvenience here? Don’t get it twisted and you need to change that tone.

posted: 09/22/2023