Animal Medical Center of New Braunfels

We recently changed to AMC and they have done a great job! We have had to take our very anxious girl in for frequent lab draws and they have been great with her. One vet tech in particular ( I don’t know her name) has been especially kind with our Gypsy girl.

posted: 03/21/2024

Everyone there are so kind and courteous. My cat was having some medical problems. Come to find out after an ultrasound was done there, she had cancer, and her heart was in failure. My sweet girl of 17years had to be put down. The doctor and vet tech made it easy for her to go peacefully. . I will Always recommend Animal Medical Center, they are the best!!!

posted: 09/07/2023

I have taken my dog Chewbert here for years and cannot imagine ever taking him anywhere else! He is reactive and highly anxious and they take their time handling him and are always very kind and patient. They work with me on making it as easy for him as possible while ensuring everyone is safe. I cannot recommend them enough and will continue to take both my dogs there!

posted: 02/01/2024

While everyone has different experiences and levels of care given, I don't usually go off reviews but feel the need to place one is warranted. I have had different vets across different states and when I first came here I found them to be rushed to get you out. When I came in to ask a quick question the receptionist was on the phone and the other two were either on the phone or speaking with another client. I stood back and waited my turn, when the front desk person hung up the phone I stepped forward and she rudely told me she was helping someone else. So Is stepped back then when another client came in with their dog one of the other front desk people came out and walked passed me to go over and love on the other dog and talk with the owner. That was strike 2 the one that was the last straw was when I took my pups in for their annuals and they weighed them and ended up putting the weight of my male dog 58 lbs down for my little female dog and I found out when the pharmacy called me for the medication I was having filled did not match the weight. Now her former vet paper work had been transferred to this vet and they could have seen the most she has ever weighed was 45 - 48 lbs. And they gave her the annual shots based on the wrong weight. And when I called them they said well that is what is in her charts. That may be, but she has never weight that much her brother on the other hand has and does. Told them I would bring her back in and have them weigh her if I needed to prove to them it was a mistake on their part. They went ahead and approved her heart prevention meds, but I did take her back in and had them retake her weight and update her files. That as well as never being able to get through to them on the phone(even Allivet pet pharmacy couldn't get through) was the final strike and I ended up going back to our old vet in Stone Oak when I had an emergency with one of my pups for I just couldn't trust them. I really wish they had worked out but this is not my first rodeo with vets and I was very disheartened with the care.

posted: 02/06/2024

If I could give a 10, I would . First of all I want to thank Dr. Williams. My wife and daughter had to bring our Sheltie Sandy to cross the rainbow bridge today. It was a very sad and emotional day but Dr Williams and staff made it much more comforting. It’s never easy but they took care of my boy. Second I came in the day before and Dr White and tech Jess were so wonderful to my GSD Heidi and cat Misty I can’t thank them enough. First class veterinary hospital

posted: 03/28/2024