Veterinary Emergency Hospital of Midlothian

Our urgent care vet called this clinic before we arrived. Their team knew who we were when we arrived, greeted us, and took our pet back right away to ensure she got the best care. The team answered all of our questions, the vet was very knowledgeable and caring. Service was very prompt, we were not kept waiting. When we called to get updates, they were quick to respond. They even texted photos and updates overnight so we would know our pet was okay. The front desk team was amazing. We shared that we were having to obtain a hotel to be able to stay close in case our pet took a turn for the worse throughout the night. They were more than accommodating, offering cords and chargers for our cell phones because we were from out of town and we're not prepared for this visit. I cannot stress enough how amazing they all are! We have recommended this clinic to many friends already. Beyond excellent ! Thank you all so much for helping to save our beloved pup Lola!

posted: 08/29/2024

The staff and doctors here are so nice, helpful, and understanding. I have brought in my special needs cat multiple times and they were just awesome. I brought my 17 year old Chihuahua in and again they were just awesome. We have been to multiple pet emergencies over the years and this one has to be the best.

posted: 07/31/2024

Winston Churchill is home back to living his best life all thanks to this amazing hospital staff. If he could say something it would be he has no regrets and he would do it again tomorrow 😂 I can’t say enough about the wonderful staff of the Veterinary Emergency Hospital of Midlothian! ❤️their staff was absolutely incredible and kind, professional, thoughtful and kept me updated constantly on his condition. Even asked me what he liked to watch on tv which I told them COPS so they set up his own little TV so he would be able to relax totally. Dr. Fancher, Dr Marquez, and the most amazing tech Meredith and the sweet CSR’s working the front desk I’m so sorry I didn’t catch their names I was a little in a panic. The even bathed him for me ❤️🙏

posted: 09/06/2024

My mom finally decided take my dog to the emergency vet after 12hrs, the vet thats 4 city away since the others were closed. I hoped to see if they could save him or end his suffering, unfortunately they couldn't find what's going on with him but did saw he was suffering terribly. The best situation for this was to put my dog down. I was devastated and my family too. After they told us how much it costed like $400 something, we only bought $200 with us because we left immediately when they said they can check the dog meaning they're open. The nice lady said she gonna tell her manager about the money issue and she came back saying the manager said it's free of charge. I was shocked and so was my mom, my mom insisted to still pay by giving the $200 and the other $200 from her next paycheck but they said it's okay don't worry. After that night, we buried our dog. That day was awful night but there was a positive outcome, it was out first time going to the vet, now we know what to expect in veterinary hospital so if we have a pet that needs urgent help, we'll bring our pet here. I give my biggest thanks to the lovely people who were there that night at the veterinary hospital. The least I can do is give a 5 star review. Also they sent a apologizing card to our house, I was surprised.

posted: 05/14/2024

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (If I could give this hospital 10 stars, I would!) I cannot express enough gratitude for the incredible care my dog Stella received at Veterinary Emergency hospital. When I rushed in after she was bitten by our neighbor's dog, I was understandably panicked, but the staff immediately put me at ease. As soon as I walked in, they wasted no time and promptly took Stella to the back for treatment while I registered her. Alejandra and the rest of the staff were so kind and kept me updated throughout the entire process, which truly helped me stay calm during a stressful situation. Dr.was absolutely wonderful. They explained that the bite was very close to Stella's ligaments but reassured me that they could stitch her up. I appreciated how thorough they were in going over her medications and what to expect the following day. The compassion and care the entire team showed were evident in every interaction. They even helped me gently place Stella in the back seat of my car when it was time to go home. It’s clear that they truly care about the animals they treat. Thank you so much to everyone for taking such amazing care of Stella. I am forever grateful for your kindness and expertise!

posted: 09/25/2024