Midlothian Veterinary Clinic

Office is busy but efficient. Everyone was nice. Doc doesn’t sell you on unnecessary treatment. I saw a negative review about deposits and charge for a missed visit. My experience was there are no deposits for appointments. I missed my first appointment and there was no fee for that. They were understanding, got me back on the schedule and even gave a 10% discount for it being my first appointment.

posted: 07/10/2023

My partner and I have just moved to the area, so we were looking for a reliable vet- well definitely not what we found here. We made an appointment for Thursday, April 20th at 1030 for my two dogs to get a wellness check/ flea and tick prevention- Shortly after, I realized that I would not be able to make that appointment so I called and rescheduled it to Friday, April 21st at 4 pm. I paid a $60 deposit for my dogs which was charged immediately- come Thursday, I received a text message that we had missed our appointment. Immediately I called them and explained that we had a new appointment on Friday. **They do not send you a confirmation text message or email to have proof of your records for your appointment** I had two people in the car that heard the appointment date on Friday, I even wrote down in my calendar with a screenshot that it was Friday at 4 pm. Anyways, I called still wanting to make another appointment when they said I would have to pay another deposit- They told me on the phone "Well you were only charged for 1 dog deposit of $60, you really should have been charged $120" as if they did me a favor, that shows they already messed one thing up by not charging me the right deposit so that alone shows it was easy enough for them to mess up my appointment time. I have a screenshot of my call log that shows me calling them at 1051AM and then again only two hours later at 1230PM to reschedule that appointment. Longest review I have ever written- needless to say I disputed the $60, and will NEVER IN A MILLION YEARS- recommend this vet. They are unreliable, unprofessional, and only seem to be wanting the money. I would have easily paid the other $60 deposit and made another appointment, instead, they wanted to lose two customers and get a 1-star review.

posted: 04/24/2023

We took our Schipperke Timmy to see Dr. Tipton on Monday, July 25,2022, as a first time patient, and Dr Tipton is sooooooooo understanding and patient explaining everything to us & answering all my questions. GREATNESS AT IT'S FINEST!!! ✌️🐾🐾💖 The staff ladies are wonderful and super friendly and helpful💖🐾🐾💖

posted: 07/30/2022

I cannot express my gratitude to this clinic and their staff. They were all so wonderful. Tessie, Kayce, Ashton, I didn’t catch the Dr and his assistant’s names but they were all so wonderful and helpful. Seemed to genuinely care for my dog and wanted to help him. Although fully booked - due to the severity of my dog’s issues, they worked us in. I went in crying thinking I was going to lose my dog but they showed me his issues with X-rays and were thorough in helping me understand that what’s happening is normal due to his age and comforted me that he is not a lost cause and we can help with some TLC and medication. In addition to their kindness, they were reasonably priced. I had to go to the ER clinic where 1 XR was over $200 but here, we had 4-5XR for less than $200. This clinic is so great and I highly recommend.

posted: 03/03/2023

Love the vets and people.. Gotten to be too pricey for me... sad cause have been going there for many years...

posted: 07/30/2023