Midland Animal Clinic & Hospital

My first bad experience was putting one of my dogs to sleep. The vet just tapped on her eyeballs when it was done and told us it was over. The last straw was taking my 13 year old baby because I knew something was wrong. I took him 3 times because of the amount of water he was drinking and expressed my concerns. They didn’t even run tests. Just told me he was fine. A month later I took him somewhere else and had to put him down due to kidney function. He would still be here if they had just listened to me. I’ve been coming here for years and everyone has always been friendly, but I need a vet who will listen to my concerns. I know my pets best!!

posted: 08/18/2023

Nice clinic! Dr. Miller was very nice and answered all of my questions about my dog. Back staff was very gentle with my dog. I highly recommend them. The only negative is the receptionist she is not friendly or customer friendly she is rude and unprofessional. I was in the medical field for over 25 years and as an office manger customer edict and professionalism was key. They are the first face contact we have. They are the reason our visit is welcoming and they actually change our attitude to start. Please educate your front staff to be courteous professional and have good customer service to your patients.

posted: 06/17/2023

Dr. Brown is the best! He truly cares about serving his patients and understands that our fur babies are family members too! I highly recommend him and I’m so thankful for his services in caring for my boys!

posted: 07/10/2023

Extremely rude service. I am just over it. I’ve given them so many opportunities to change their attitude towards clients. I have been giving them my business for over 2 years with two different dogs. And I’m talking about the front receptionist. And it’s only one that’s rude. I understand that any job is stressful but often times, your patients are calling with concern. You being rude will not help the situation. I’m finally going to switch veterinarians which sucks because I love the doctors here but the face of their office, the front staff is so rude it may stop and turn away many people at the door. And I know I am not the first person to post/complain about this issue. I really hope they make a needed change.

posted: 06/14/2023

Animal Clinic and Hospital I went in to Animal Clinic and Hospital on Andrews on a Friday to get all three of my dogs shots. I asked to also get the rattlesnake shot. When I made the appointment they said no problem. When I get there the vet tells me I can’t get their regular shots and the rattlesnake shot on the same day. It’s not convenient, but I felt the vet had my dogs well being in mind. No problem, the vet said come back Monday and you don’t even need an appointment. I pre paid for the shots and came back the following Monday. When I get there they tell me that I did pre pay for the shots, but there is also a $32.98 technician charge per dog and a $12.50 medical waste charge per dog. Can you believe that, $135 to give three shots I had already paid $100 for. I am definitely looking for a new vet.

posted: 05/22/2023