Fix West Texas

APATHETIC, SHADY, and UNTRUSTWORTHY PLACE My roommate signed a release form for a kitten he found. We were taking care of her, paid for the shots & exam. When he went to them a week later for booster shots, they said that they were going to take her, without any warning. We were fostering her in the mean time. I wasn't able to say good bye, they didn’t inform us that they were going to take her after the booster shots, especially since she could've stayed with us instead of in a cage for a couple of days to recover from surgery. They also had him pay for the spay. Shortly after posting the review my roommate told me they would give her back if I took down the review. After reading some pretty horrific reviews about this place, I agreed cause I didn’t want them to perform surgery on her, because they seemed untrustworthy. They ended up doing the surgery without us knowing and released her to us after… luckily everything went fine, I say luckily cause I really don’t trust them after both my experience and after reading the reviews and off putting & inaccurate responses from the owner. So disappointed & even horrified about how this place handles things, so unprofessional.

posted: 08/19/2023

Got our kitten from here freshly spayed about a month ago, beautiful black kitten. Never had a kitten that young before and they are always great at communicating when I have questions or concerns. Love the vibe of these people and they all seem to love what they do. Karen is wonderful at getting back to you in a timely matter and is a very nice lady.

posted: 07/13/2023

This is Ollie we took him to get neutered today and that was it! He was only supposed to get neutered! We went to go get him from fix west Texas and they nonchalantly said sorry we chopped his ear! We were thinking it was going to be a little bit of his ear! Not half of his ear! Apparently they do this if it’s a stray cat! We did get him from a shelter but he’s definitely not a stray he has a loving home so I don’t understand why they would do this! Sounds like a medical mistake to me!

posted: 04/16/2023

They do great work! And if you need a vet clinic to work with you on the prices of necessary services this is probably the place for you! They usually have a cart out front of misc items for pet care and toys too! My only issue is a feel like some of the staff is less then personable. Today the girl at the counter failed to microchip my cat twice and just overall made the situation unpleasant with her attitude and customer service skills. I think it’s a great place to go if you don’t have to go in and speak to some of the people working there. But that’s not to say all the staff is that way, several of the other people I spoke to today were very kind and gentle with my pet.

posted: 07/27/2023

Chopshop alleyway, rude, condescending, and so much more. We were trying to be responsible pet owners, and have our cats fixed. They were stray rescues, and now live indoors, so we filled out the form for strays. When we went in to drop off, they informed us part of the process would be cutting their ear off which we did not want. We would have been fine with everything else, I just don't want my cats butchered. Needless to say we did not trust them, didn't leave our cats, and will never give a good review or recommendation. Make sure to read the reviews, the negative ones are not far off....Karen I know you'll see this. Have the day you deserve.

posted: 07/08/2023