Mexia Veterinary Clinic

In 2021, I took my dog to the (now) Mexia Vet Clinic to be spayed and to have a tumor removed. On the day she was scheduled for surgery, they never got to her. I was called to drive back and pick her up, and I was told to bring her back on a different day. Because she was prepped for surgery, she had not been given food or water all day. After her surgeries had been completed on a different day, I arrived to pick her up. I was then informed I needed to leave to purchase a cone collar from Tractor Supply because they were “out of supplies”. As instructed, I arrived back at the clinic with the cone, I checked out, and then I had to load my 60 pound dog—with zero assistance from the staff—into my vehicle. No one offered help, even though I was visibly pregnant at that time. After some time had passed, my dog came back in heat. I called the vet’s office and spoke to the office manager, Belinda. She explained that a piece of the uterus was “left behind”. The only method of reconciliation she offered us was an exploratory surgery (at no additional charge), where finding said “left behind” piece would be like finding a needle in a haystack. Feeling uncomfortable with taking my dog back to the same clinic—where she had already undergone one failed/incomplete surgical procedure—I requested compensation so I could attempt to have the problem solved elsewhere. After being told the aforementioned, with no budging on Belinda’s end, I moved on. I did not want to put my 9 year old dog under their treatment/anesthesia again. At the end of August 2023, I took my dog to another vet office for an issue unrelated to her heat cycles. The vet at this clinic had her medical history following “surgeries” listed above. After his evaluation of her, his medical opinion was that the surgery of having her spayed was most likely never performed. She still has cycles, and he found no indications of scarring or tattooing. He recommended that I call the original vet’s office (Mexia Vet Clinic), relay his findings, and ask them to make the situation right. Belinda, the office manager, was not helpful (yet again). Furthermore, she was unapologetic and she completely lacked sympathy. She continued to blame their incompetence and their lack of professionalism and etiquette on their “new ownership”. To hear how eager she was to let me know they would not reconcile in any way was sickening. Belinda not only could have handled the situation in several different ways, but most importantly, she could have carried out her message without the smug attitude. This line of work—BELINDA’S line of work—deals with not only people but their beloved pets as well. The way in which our local vet office handled this entire situation is sad and disheartening. I paid for a service that was never done and I was treated like an inconvenience at every turn. It is my most sincere hope that the new owners will address all aspects of this terrible situation, and that they will move forward into the future of their company with more care and compassion. I would like to point out that I have never had an issue with any of the other employees in the office. I understand this is new ownership, but it appears as if most of the staff remains the same.

posted: 09/21/2023

The staff was wonderful when we had an emergency with our Australia Shepherd. There has not been anyone to take walk ins around us. It’s wonderful that there is a veterinarian service that takes emergencies.

posted: 11/06/2023

Took my new puppy in for his first check up. Everyone there made him feel welcome and have a positive visit. Extremely professional staff and overall great team.

posted: 10/01/2023

Dr.V and Bailey and all the. Receptionist were so kind and supportive during such a hard decision which was euthanasia. I could not have asked for better loving supportive care and I’m grateful 🐶Lisa Garner RN

posted: 08/04/2023

When your pet needs critical care, think ICU for humans, this is not the place to go. If they hold your pet night and over the weekends they only check on the animal every 4-5 hours, they say. This is not critical care it is called boarding. For critical care I suggest taking your pet somewhere else.

posted: 10/04/2023