Banfield Pet Hospital

Dr did not want to continue to honor my cats for life medical prescription because she didn’t diagnose it. She didn’t believe me when I told her that he has had bladder problems his whole life. Apparently this had been a policy this whole time in over two years I never had bane field deny it. The employee even scratched out and wrote on my card they would no longer refill his prescriptions at a later date… I was hoping regular urinary tract food would help, but the pervious vet was right…. I was unable to get a diagnosis on him because those records were years old just a prescription. Now I have to take my cat to the er . Thanks for the service . What ultimately sucks is Ill probably still have to go back to this evil place eventually to get his food. I wish this office would have more sympathy and would believe pet owners when they say they know whats wrong with their pets. I bottle fed my cat. I already had these problems with him. To have this policy randomly enforced felt like a huge cash grab… they wanted to run test on him while he was still healthy and on his prescription. Which obviously would be pointless. I hope they feel good about this

posted: 09/28/2023

Absolutely terrible customer service and terrible time management. I dropped off my dog at 8:00 AM as they informed me he would be ready by noon. They called me at 1:30 telling me that they were barely going to start checking him and would be ready by 3. He didn’t get checked until 3:45 and wasn’t done until 4:15. The banfield hopes to keep them longer to charge you their $60 fee if it hits 5. They only reason they checked him on time was because I showed up and waited there. Absolutely ridiculous from staff to keep a dog caged for over 8 hours

posted: 07/16/2023

Banfield staff was compassionate and professional in helping us say goodbye to our baby girl. They offered us as much time as we needed and were very respectful.

posted: 08/27/2023

We have been Banfield customers since 2002. As a long-haul truck driver, it's great that they can access my pet's records anywhere in the country.

posted: 09/06/2023

So far so good. Best person in front desk would be Arlene. She is by far the friendliest person in that department. Always with a beautiful smile. Thank you Arlene.

posted: 07/23/2023