Banfield Timber Valley

We have ins. On our service dog and ins Thur Banfield and her ins is coming up for renewal in August so they called and ask me about doing a urine test and x-ray on her and I told them NO she didn't need it I just need her recheck on her foot that I brought her in for. But they took it on themself to do the urine test and x-ray just to use up her insurance so now if she should need those services we will need to pay for them. I will be looking for a new Vet and ins. for all 3 of our fur babies.

posted: 07/02/2023

Clean facility and Friendly staff! I like the convenience of scheduling appointments , drop off service and their wellness plan.

posted: 08/15/2023

My most recent updated review! I'm going to go ahead and keep my old reviews because theres history and I think it's good to have. But let me update my review because they deserve more than 2 stars like how I had it. All the staff here have been tremendously kind and caring. My little dog Cherry passed away last year and I called them to cancel wellness plan and they sent me a condolence card with messages. It was so heart-felt and I appreciated it so much on so many level. My big dog Lando still goes there for the wellness plan checkups and they all love him and seems to care so much. Seems like doctors do switch around so I never know names but there are staffs there that's been there for a long time and remembers dogs name and I think that means a lot. Around 2019 ish, I didn't have a good feeling with a doctor that was there after Dr Grey left but lately all the doctors I've seen since have been taking good care of Lando. So thanks always TIMBER VALLEY staffs! I'm not gonna lie by saying I do miss the days when Dr Grey was there tho. Lol My review right after Dr Grey sold the practice to Banfield and left. (I originally gave it a 2 stars review about 2 years ago.) It is not the same anymore without him there. The nurses that are still there from when Dr Grey was there is always nice but the quality and the careness is no longer there from the doctors. It's like PetSmart all over again. I will be searching for Dr Grey on the web and hope to find him because my dogs needs him. Below is my old review when Dr Grey used to own the place over 2, 3 yrs ago (5 stars!) Friendly and trusting place. I have been going here for about 5 yrs now. I keep moving further away but I'd rather drive to a trusting Vet than go somewhere else. Both Cherry and Lando couldn't ask for a better doctor as Dr Grey and environment! Thanks always!

posted: 03/10/2023

Not the place for involved parents with sick or injured pets. The optimal wellness plan is obsurd. $60 a month they talk you into and it really doesn't make sense to pay $800 a year in any instance. "Unlimited Visits" nonsense, visits aren't exams and exams are limited to 1 or 2 per year. It doesn't cover heartworm, it doesn't cover grooming, and doesn't have emergency fund scenarios. Doesn't amount PetSmart store points like it says. And the Vets didnt do full exam on my puppy 2 visits.

posted: 01/30/2023

Staff was very nice and check in/out was good. I hesitate to bring my dog in though because no matter what I bring her in for what should be a 15 minute appointment turns into sticking her in a cage for at least 7 hours. I realize this is done for their convenience, they can't use Covid as an excuse anymore. No other vets do this and I think it's shameful. If I want to bring her in for say, an ear infection, I have to wait weeks for a non drop in appointment! I will not renew my membership and hope you will stop realize how wrong this is. Very disappointing.

posted: 10/09/2022